My wife and I went on the "Surf and Turf" tour which includes the CENOTE snorkel and the REEF snorkel in Pueblo Morales.
Picked up on time. Friendly, personal gretting. Comfortable van with A/C. Safe, careful driving.
The snorkeling?
AMAZING. Don't miss the Cenote snorkel. Eddie is an amazing guide. What a unique and just awe inspiring experience.
The reef...
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Dear Frugalgoodies,
What a nice compliment to receive a 6 out of 5. Thank you for pointing out all the different aspects of the tour that make it a great day. We really hope to see you again and thank you very much for your review and support.
Sincerely, Graham
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Under the roof of a cave, or under the water, it's really amazing! i learned so many things, and saw so many fish! i didn't want to leave the cenote, and then i got to the reef and did not want to leave there either...I had a really good time, and always felt safe and comfortable. The photos turned out...
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Dear Sarahamsden,
Thank you for your support and review. I am so glad you enjoyed it so much you didn't want to leave. Hopefully we will see you next time, so you can enjoy it all over again. Thank you once again, sincerely,
Graham
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Eddie picked us up on time at our hotel, was very friendly and introduced himself and our driver and had a quick chat about the days events. We picked up other guests and then proceeded to our reef snorkel location. We were all very keen to get going and there was no time wasted before we set sail. Eddie was...
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Dear Travellert 292,
It sounds like you had a great day, which is our goal. I am so happy you got to see the great sea life and that you mentioned that touching the coral is bad for the reef. Thank you, very much for your review. We hope to see you again soon.
Sincerely,
Graham
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Eddie picked us up at our hotel on time and drove us to the snorkel location in Puerto Morales. He was attentive and his instructions were professional and thorough. I've only snorkeled twice and this was my first open water snorkel trip i.e. I could not stand up. I was pretty anxious upon entering the water. Eddie was great at...
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Dear DCK DC, I am very happy to hear you had a great time. Eddie is know to be great with beginners and experienced alike. It is really nice that you mastered snorkeling in such a brief time. Thank you very much for your review and support. We hope to see you again soon.
Sincerely, Graham
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I had booked online with Sofia within a few days of my arrival. I was told that I would likely be the only customer that day. I fully expected to have the tour dropped for lack of interest. I WOULD have been disappointed, but I WOULD have understood. But there was Eddie to pick me up. That told me they...
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Dear KS 1020, Thank you for such a nice review. I am so glad you had a wonderful time. It is true we will take just one person, but it is rare. We view this as it is your vacation and it is important to us to make is as great as possible, whether we have a full house or...
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My wife and I have been to this area 4 times and done several snorkling tours, the tours with Eddie from the Snorkel Shop have been the best and the most reasonably priced.
Last time it was just my wife and ( no kids)I on the tour so he asked if he could change it up ( we had sone...
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Dear Shon M, thank you for your review. It is good to hear that we could accommodate you with the change and that it worked out for you. Also thank you for pointing out that you found our tour to be the best priced, we try to give the best value in all aspects of our services. We hope to...
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We booked a full-day cenote and snorkel trip with Sofia for 5 people.
Then our daughter got sick and I had to call Sofia the evening before and reduce the reservation to 3 people so my wife could stay at the resort with our daughter. She was incredibly gracious about the late cancellation.
The following morning, our youngest son insisted...
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Dear Travelling-Buckeye,
Thank you for your review. It is too bad your children couldn't go, it sounds like you had a fantastic time. Hector is a great guide and I am glad you saw so much. The cenote is a special part of the tour and thank you for mentioning it. We all hope to see you again soon and...
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My family of 4 did the Puerto Morelos reef tour with the snorkel shop - what a great company. Graham and Sophie at the shop were very helpful. Eddie is an awesome guide, and we probably weren't his easiest group. We had a couple first time snorkelers that found the conditions and equipment somewhat challenging. Another guide (sorry I don't...
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Dear Pam S, it is so nice to hear that you had a great time. It is also nice to finally be mentioned! :-) I will speak to Eddie about some better way to identify our group, if you have any ideas please contact us. We would all like to thank you for your review and support.
Sincerely, Graham
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The Snorkel Shop really truly cares about your experience. Our guide, Eddie, took the time to ensure each and everyone of our group of 6 was well taking care of. My hubby and I highly recommend this company for those who want a truly enjoyable snorkeling experience while in Playa del Carmen. Thank you so very much for an awesome...
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Dear Christine M,
Eddie does it again! I am so pleased to hear you enjoyed your day with us. I would like to thank you for your review and support. We all hope to see you again and have a happy Easter.
Sincerely,
Graham
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The Snorkel Shop will accommodate almost any combination of snorkel tours requested. We had scheduled reef and cenotes one day and were going to do sea turtles on our own. When it was too rough to do the reef on our scheduled day, we were accommodated to do the cenotes that day and did the reef and sea turtles another...
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Dear Doug B,
Thank you for you kind words about our Tours and Eddie. We do try very hard to make all our tours as pleasurable as possible. It was unfortunate the weather changed your plans but everything worked out in the end. Normally we do not do the Turtles and reef in the same day, because they are in...
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