We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 4 Santa Cruz hotels »

Vila Gale Santa Cruz

4.0 of 5
Rua de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal
Hotel amenities
Vila Gale Santa Cruz
Ranked #2 of 4 hotels in Santa Cruz
4.0 of 5 stars 211 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

211 reviews from our community

What travellers say about this hotel
  • Courtesy bus(4)
  • Well worth(4)
  • Very good(4)
  • Italian restaurant(3)
Traveller rating
    101
    86
    12
    9
    3
Only show reviews for Family (28) | Couples (98) | Business (5)
Date Rating
southampton
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 19 May 2012 NEW

Lovely staff, fabulous pool , fabulous rooms, only rudeness was other guests ! Most guests aged 60 plus, no offence I'm not far off 50 but I wanna see stuff go places , this was not possible staying here with no car! We booked an All inclusive holiday here maybe a good thing as so far away from Funchal and... More

Was this review helpful? Yes
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 23 April 2012
2
people found this review helpful

Comfortable and spacious room with good balcony. Excellent breakfast and several good restuarants a few minutes away; plus an excellent bakery/cafe round the corner. No problem with the proximity of the airport. Slight niggle: charge foruse of Indoor Pool and Internet Access. Very happy overall. Santa Cruz is a charming little town and we intend to return. More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
5 May 2012

Dear Guest, Many thanks for your kind comments and feedback. We're very pleased to hear you enjoyed your stay with us. We hope to welcome you back in a near future in Hotel Vila Galé Santa Cruz or in any other Vila Galé Hotel in Portugal or Brazil. Kind regards Sofia Ribeiro More

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 April 2012
4
people found this review helpful

We were shunted here when our flight was cancelled. It is a 262 bed hotel, part of a chain, in a small town. The hotel looked very new and was really elegant. We had full board for the day we were there (courtesy of TAP Ailines). Our room was at the back and had a great view of the sea.There... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 April 2012

Dear Guest, Thank you for your review and mainly to let us know that there are always things to be improved. We will for sure find a solution for the points mentioned and give priority to it, so you can check it in a future visit. Really hope to meet you in future stay at Vila Gale Santa Cruz hotel,... More

London
Contributor
17 reviews 17 reviews
Reviews in 7 cities Reviews in 7 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 28 March 2012
1
person found this review helpful

This is a smart, modern, wholly adequate 4 star home in a good location right on the sea front of the pleasant village of Santa Cruz very close to the airport. Rooms are well appointed but quite small. Staff are pleasant. Buffet meals are distinctly average. This is one of those hotels where there are lots of overpriced extras, you... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 April 2012

Dear Sir, Thank you for your feedback about your holidays in Vila Gale Santa Cruz Hotel. I regret to know that we were not able to fulfill all your expectations and needs and promise good attention on the points mentioned in order to improve it. Please do not hesitate to contact me for future visits to Madeira I would be... More

Rugby, United Kingdom
Senior Contributor
24 reviews 24 reviews
Reviews in 20 cities Reviews in 20 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 11 March 2012
1
person found this review helpful

Due to cancellation of our return flight to UK, Thomson's had to arrange overnight stay at this hôtel. Situated in the centre of Santa cruz, with a selection of cafés, restaurants & bars, and Very close to Funchal airport, 800 mtrs from the end of the runway Restaurant excellent,very large, buffet style self service, but wine served by waiters. Rooms... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 April 2012

Dear Sir, It is good to know that overall you had a positive holiday experience in Vila Gale Santa Cruz hotel. Also take the opportunity to thank you for sharing your opinion with so many other visitors of Madeira. Hope to welcome you soon! Best Regards Sofia Ribeiro More

lisbon
Top Contributor
53 reviews 53 reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 March 2012
2
people found this review helpful

I stayed only for one night, and because I had to be close to the airport, once I have an early flight next morning and this is the closest hotel you'll find next to Funchal airport, in Madeira island. The hotel is very recent and has nice appointments, although not luxurious. The staff was very available and polite. The rooms... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 March 2012

Dear Sir, Thank you for your feedback about your holidays in Vila Gale Santa Cruz Hotel. I regret to know that we were not able to fulfill all your expectations regarding the buffets and i promise a good attention on this point in order to improve it. I hope to meet you in near future in Madeira. With best regards.... More

Huddersfield, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 23 February 2012
2
people found this review helpful

I'd like to begin this review by saying that the previous reviewer (tiger1957) must have stayed in a different hotel! My husband and I have recently returned from a 2 week stay at Vila Gale which was partly to celebrate a 'big' birthday of mine. From the moment we stepped into the foyer we knew we'd made the right choice.... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
6 March 2012

Dear Sir, Many thanks for your post on TripAdvisor about you stay in Vila Gale Santa Cruz hotel. We are glad to learn that you had a good time in Madeira and in our hotel in particular. Hope to welcome you soon. With warm regards Sofia Ribeiro More

Nottingham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 23 November 2011
4
people found this review helpful

My fiance and I had spent a week at the superb Riu Palace in Canico de Baixo and due to a cancelled return flight, were put-up in the Vila Gale for one night by Thompsons. The difference between the two hotels was unbelievable. The Riu Palace was a magnificent and grand hotel serving first class food with an unbelievable choice.... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
18 January 2012

Thank you kindly for taking the time to post your review on Tripadvisor. Your valuable feedback allows us to continuously enhance and improve our service delivery. We do apologize for the service inconsistencies you experienced during your recent stay and assure you that these are being addressed to ensure standard improvements. Best Regards Sofia Ribeiro More

london
Top Contributor
115 reviews 115 reviews
Reviews in 76 cities Reviews in 76 cities
142 helpful votes 142 helpful votes
4 of 5 stars Reviewed 26 October 2011
3
people found this review helpful

Hotel staff are friendly and helpful. Beach front location is excellent. Rooms are spacious and well-equipped, although they have their niggles- for example no drawers in bed side units. Beds are very hard, which was fine for me but not for my wife. Our balcony had frosted glass between it and next door; some however had plain glass which might... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
18 January 2012

Many thanks for your kind comments and feedback. We're very pleased to hear you enjoyed your stay with us and that our services met with your approval and to hear you found our staff helpful too. We hope to welcome you back in a near future in Hotel Vila Galé Santa Cruz or in any other Vila Galé Hotel in... More

Bromley
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 17 October 2011
4
people found this review helpful

My wife and I spent a week at this hotel as a package through Thomson/First Choice. It was just about out of season and not many kids about! Our arrival was well received by the efficient, well spoken, receptionist. We were allocated room 1073 which was on the same level as the reception. A lovely room and did not smell... More

Was this review helpful? Yes
Grupo Vila Galé, Manager at Vila Gale Santa Cruz, responded to this review
22 October 2011

Dear Guest, Thank you for your comments. We hope that we can welcome you back on a near future in Vila Galé Santa Cruz or any other Vila Galé Hotel in Portugal or Brazil. Best regards. Sofia Ribeiro More

Travellers who viewed Vila Gale Santa Cruz also viewed

Hotel Dom Pedro Baia Club
3 of 5 stars 186 Reviews
Machico, Madeira
Show Prices ABS:HotelCheckRates-d290009?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Santa Catarina Hotel
4 of 5 stars 79 Reviews
Santa Cruz, Madeira
Show Prices ABS:HotelCheckRates-d570229?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Albatroz Beach & Yacht Club
4.5 of 5 stars 26 Reviews
Santa Cruz, Madeira
Show Prices ABS:HotelCheckRates-d944575?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 4 hotels in Santa Cruz, ranked by popularity »

Been to Vila Gale Santa Cruz? Share your experiences!

Write a Review Add Photos Add Videos

Vila Gale Santa Cruz Also Known As

  • Vila Gale Hotel Santa Cruz
  • Santa Cruz Vila Gale
  • Vila Gale Madeira
Address: Rua de Sao Fernando 5, Santa Cruz, Madeira 9100-173, Portugal

Owners: What's your side of the story?

If you own or manage Vila Gale Santa Cruz, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Vila Gale Santa Cruz
Show the lowest price for this hotel (from our partners)
Show Prices