Stayed at most hotels in the Bamburi Beach area over the last 20 years and this medium size hotel comes out on top for me.The staff are so warm and helpful and I have stayed here 6 times in the last 5 years. Went back to other hotels after here but keep going back to this hotel because of its... More

I can say that in general I liked this place as well. We had great welcoming with tasty cocktails. Our room 101 was really very spacy and nice. Big sitting area, very big balcony. Staff is very friendly. One min point: the variety of the food was very poor. Especially for the kinds nothing... But service was great. Every evening... More

Very friendly staff, fun activities and entertainment. The hotel facilities are good for the price, not luxurious, but everything is clean and pleasant. The food was consistently terrible though, for this reason alone we would try a different hotel if we come back.The beach is nice, but there is a lot of seaweed, at low tide the sea is so... More

Sorry this is a late review. This was our 1st trip to Kenya. Well we picked the nicest hotel, small & very quiet,lovely location, lovely staff. Had no problem's with the food, infact we had a english breakfast most morning's, best one i've ever had. We ventured out of the hotel as we met 2 brothers, Joseph & Shengari, who... More

We have visited the Neptune for many years and this last visit was from 10 December 2012 until 31 January 2013 and agree with many of the recent comments. The room was great, overall Simon the room boy did a good job and the staff as usual were just great whether they were cleaners, restaurant or bar etc . However... More

We visited the neptune again for the third year running as we love Kenya, the staff and the rooms are great in this hotel. Unfortunately this time we were disappointed with the selection of food, which was bland and boring and rarely hot enough. Due to this fact, most of the regular returning English visitors were booking to eat outside... More

My wife and I have been to Kenya (Mombasa beaches) six times and this was our third stay here. That really is voting with one's feet! The superior de luxe rooms are great, the staff could not be more friendly and helpful and the food varied from acceptable to absolutely excellent - there were only two instances where we didn't... More

Just returned from Neptune after a blissful 2 weeks.We have visited Kenya a number of times and this Hotel ranks above the rest.Service 5 Star food great atmosphere warm and very friendly nothing is too much trouble.We travelled with Cosmos and were a little worried about 1stop in Nairobi befor going on to Mombasa but it was no trouble Kenyan... More

Overall the Hotel was well above average for the money we were paying. Some of the meat could have been better but it was easy to go back and get a different meal. Staff were excellent. Also I liked the sun lounger arrangement. No reserving of sun beds by phantom towel leavers!!! The pool attendants had it all under control... More