We went there for a family vacation in new years eve and it was just terrible. I guess we had some trouble with the reservation and my parents were located in another building, 4th floor, we also were on the 4th floor, no elevator, no one helped us carrying our luggage to the room, eventhough there was a guy from... More

This hotel is too far away from everything especially if you want to do some shopping. Public transportation is almost non existent. We had to pay 20 U.S. for a taxi to go to the Sambil mall. There was no hot water and no cable. When the problem was brought to the attention of management, nothing was done to rectify... More

dont stay at this hotel. dont go to margarita on a chartered flight.dont go on a long holiday weekend. learn some basic spanish . our day stared when our flght was delailed ,when we got there it took 2 hours to get to the hotel,when we got to the hotel we had to pay to check in ,the aircondition was... More

A group of students and I stayed at the hotel for Easter. The staff there is incredibly warm and friendly and always willing to help. The pool was relaxing but the rooms were another story. They were freezing and not very well cleaned. The food could be better but the entertainment at night made up for other faults. The overall... More

The room was seedy. Damp, musty smelling. The television had no buttons left, you had to stick your finger in the hole to turn on and off. No dresser in room. Sliding glass door with no lock. Cockroachs.

Great Hotel but please note that there are two Puerta Del Sol Hotels, one in the city (not recommended for a vacation - Business Hotel) and one on Boulevard Playa El Agua (the Beach). The Hotel on Boulevard Playa El Agua is ideally located to the beach and a nearby Flea Market.

Note: There are 2 Puerto De Sol's...1 in the city (business) and 1 on the beach (resort)... my party of 14 was booked into the city hotel perhaps due to misunderstanding/ miscommunication...what a nightmare (though a lot of other guests were told they were going to the one on the beach)... but thank god for our Vacation contact - Miguel... More

THe Puerta Del Sol was an ok hotel it was very nice and the food was so so we had a few problems with one guy at the front desk he was very rude and abrupt with most guests so we managed to avoid him the rest of the staff were very helpful though Even though the hotel is not... More

We booked a 8 day/7 night vacation through Traveland.com (a word of warning - DON'T USE THEM EVER!! See the Better Business Bureau, they have a grade of "D" for numerous complaints and bait and switch). We were booked at the Pueblo Caribe but were taken to the Puerta del Sol by the rep with no explanation or notice. When... More