In fairness,the room is excellent but!!!!service is terrible!!every help you ask,you need to pay..and services are so expensive!!this is the only hotel that you need to pay for wifi!!in my country,even a NO STAR hotel, the wifi is free..the only staff that made my day during my stay there is their bartender Gunawan..keep up the good work.. More

Rented a villa between 10 of us. Found lots of cockroaches, droppings in fridge, holes in window frames, dirty bathrooms, kitchen work surface collapsing. If u are offered villa especially 16-01 check it first. We were charged 800 sing $ per night for the privilege. More

We had a group of 10 - 6 adults and 4 children ages 2-8 - and so booked a villa at the Bintan Lagoon Resort. The villa itself was beautiful, but could use some maintenance and updates in all 3 bathrooms and the kitchen. There were several window frames that had rotted out, the window in the kitchen was particularly... More

We spent a weekend at Bintan Lagoon to play golf and relax. We choose the VIP transfer which was great. No waiting at the Ferry terminal and straight to the resort and individual pick up on return. I was furious about the misleading booking of 24 hour in- room wifi. We received one password valid for 24 hours and for... More

Went there with a few gal pals for a 2D1N get-away. It was the perfect setting for a Girly beach holiday for tired young urbanistas trying to get away from everything and relax. Service was top-notch - you are greeted by literally every staff you meet at the resort. The beach was quiet. We pretty much shared the beach and... More

We stayed in one of the 4 bed villas that come with a golf cart to drive around - great for kids that have been cooped up in a Singapore apartment. The beach was nice - if somewhat marred by construction, staff very friendly and helpful and food good. The condition of the furnishings in the villa were however of... More

This is definitely not a five-star resort, but you're not paying for one either. The rooms and facilities need remodeling and much of the resort appears rundown. Although the room was clean, there were some ants and there was no shower curtain or door in the bathroom. However, the experience was overall very relaxing. The pool is nice, there are... More

Everything about this place was horrible. The service, rooms, food... Everything. We couldn't wait to get out of there. It would take at least 3 phone calls for fresh towels, 4 phone calls for ice... Food that arrives and puts you off eating for a week. Absolute disgrace of a hotel. They couldn't even find our booking when we arrived,... More

After researching a lot for honeymoon destination, I chose this place based on recommendations by a friend and reading some online reviews. @ First Impression - Well it was really good experience when I reached the hotel. The pick from ferry point was on time. When we reached the hotel, there was typical Indonesian dance at hotel entrance. This was... More