From the outside and in the entrance area all looks good. A nice Costa coffee cafe and various sporty types coming through to use the gym facilities. It's just when you go behind the scenes everything looks very tired. First evidence is the fire doors down the long corridors which have been battered by the laundry trollies. The room doors... More

The hotel staff were very friendly. The room clean and functional. The restaurat food was hot but the service very slow. They paid more attention to people arriving than those already seated. The wine prices are pretentious for a budget chain. The food service in the pub was the same, an hour's wait for a burger. What really alarmed me... More

Stayed one night while attending a wedding in the area. Booked a family room. Great size with plenty of storage, 2 dressing tables plus a table with four chairs. The children slept on a sofa bed an a z bed. Only criticism the bathroom needed some attention on the tiles.

Well it looks promising from the outside, and the hotel website! But cracked paint work, bland food and dodgy tablecloths are not what was I was expecting. For the price, it was about right. But I think they should seriously consider changing the pictures on their website if they want to avoid more disappointed customers.

Stayed for business reasons and enjoyed friendly atmosphere created by conscientious staff. Upper Deck room was clean, comfy, well-appointed with free WiFi. Rate included breakfast. Bar has big screens to watch sport and fine range if beverages. I'd stay there again. Has leisure pool and gym. Tom C Notts

Given an 'upper deck' night here for a getaway present and had a fantastic time. Got there at midday and our room was all ready so went straight up and settled in. Used the gym and pool/ sauna not too busy and the staff were very helpful with our questions. Ate in the Italian restaurant the carbonara was one of... More

Stayed on business and this was below average. -Door to my room was incredibly difficult to open, on reporting this I was told I needed to give it a bit more strength and staff demonstrated by showing me how to turn the key using two hands! -Breakfast was poor, crockery old and scratched, I was brought a pot of tea... More

Staying here for business trip, would not choose it for holidays ! Room at the first floor OK overall, but with the gym club music (LOUD !!!) till 8pm... Bed quality OK, bathroom just fine (some mould on the seals here and there...). NO noise from the corridor which is noticeable in a hotel ! Room service a bit slow... More

Went into the bar one last time to give them a chance. Last week I had the worst steak I have ever had. The bar was Half was full with customers. Stood at the empty part of the bar, to have the grey haired, moustached bar shout through everyone for my order. When poured, he put down in the middle... More