On arrival the first impressions couldnt be better, a grand building with lovely surroundings set in the Oxfordshire countryside and beautiful interior and recption area but unfortunately that is prettty much where the grandness ended. We had asked for early check in which we accept is a request and not always possible but the check in staff were a bit...
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Dear Guest
Thank you for taking the time to leave your feedback.
I completely understand your frustrations regarding the early check in. At the time of your arrival we were not able to offer an early check in, however this does not excuse the fact that we could have easily directed you to an alternative area and I am sorry...
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On the 20th April 2012 we arrived at this hotel to be greeted immediately by a friendly smile and welcoming greeting. We were booked in swiftly and were even shown and had our bags taken to our room for us. Our family had booked us the following night as a anniversary treat but due to us being away during this...
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Dear Guest
Thank you for your lovely comments. I am delighted that you had such a happy anniversary. I look forward to welcoming you back to Milton Hill.
Kind regards
Gavin Webster
General Manager
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Spent one night only at this hotel whilst attending a wedding nearby. Hotel sits in beautiful grounds and not far from the main road. The hotel itself is very spacious. Our room was in a separate building which was across the courtyard. The building was a little dated with perhaps a few stains on the stair carpet here and there....
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Dear Guest
Thank you for your lovely comments. I have discussed your review with my staff as we they are always really pleased to get positive feedback.
Kind regards
Gavin Webster
General Manager
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Is a very nice place to for a relaxing weekend, room was lovely all you would need, staff were polite and helpful. Food was ok not the best however breakfast was great and Oxford is only around 15 mins away so people can always go out to eat - the swimming pool, sauna and steam room were all very good,...
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Dear Guest
Thank you for your lovely comments. If you get the time would you mind giving me some more information about the food you had with us so that I can make sure improvements are made?
Many thanks
Kind regards
Gavin Webster
General Manager
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The team at Milton Hill House made our stay last weekend really special. We were celebrating our twentieth wedding anniversary and from the moment I contacted Wendy in reservations a few weeks ago regarding my room booking, through to Sarah checking us in on reception, to the lady in charge in the restaurant on Friday evening we were made to...
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Dear Guest
Thank you for your lovely comments. I look forward to welcoming you back to Milton Hill.
Kind regards
Gavin Webster
General Manager
More
we stayed for two nights the food was not up to standard and the rooms around the back we were 124 were very small . the bathroom was tiny the shower was hopeless i arrived saturday night my wife had already stayed one night i got myself ready to join my wife at a wedding reception after driving down from...
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Dear Guest
Thank you for taking the time to leave your feedback.
Your issues with regard to bar staff and the shower have been noted and dealt with.
I am sorry that you felt you didn’t want to experience breakfast with us as we pride ourselves on a good breakfast offering.
Your comments regarding the food standard have been discussed...
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As a frequent visitor i felt it necessary to mention how good my stays at Milton Hill House have been.
The staff, rooms and facilities are all to a high standard and make you feel at home which is perfect after a hards days work.
Special mention to reception and reservations for always meeting my needs.
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We stayed for two nights and had meals in the Restaurant. The meal was lovely as was the ambience in the Restaurant. However, the staff is absolutely crap. We were served by a dark haired foreign waitress who did knew English but her menu knowledge was absolutely ZERO.
When my husband asked about how the steak is served? The waitress...
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Dear Guest
Thank you for your comments and firstly I am glad that you enjoyed your meal and the ambience but am really sorry that you received such awful service.
This is not how we usually conduct ourselves and certainly not what we believe hospitality should be.
I will be personally dealing with the individual concerned however I would appreciate...
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Milton House is a lovely hotel. The main house is beautiful, it's interior lovely. Our room however was in the garden block of rooms which is a horrendous looking building! Having said that, once inside, the room was well decorated & overlooked the grounds of the hotel which are stunning. The bed was very comfortable and large, the bathroom small...
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Dear Guest
Thank you for taking the time to add your comments of Milton Hill, I am pleased that you were able to see past the exterior of our Garden Wing and enjoyed your stay with us.
I hope to be able to welcome you back in the future.
Kind regards
Gavin Webster
General Manager
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We stayed two nights, food was good, breakfast was good. It's nice to have tea and coffee all free and easily accessible. The room was ok, nice bed, warm room but the bathroom was somewhat on the small side! The only issue we had was that we had Pre paid for our evening meal and breakfasts. This didn't seem to...
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Dear Guest
Thank you for taking the time to add your comments of Milton Hill. We have only recently launched the pre bookable meals offer and it is true that we had some teething problems with it but I am pleased to see that the issues you had were dealt with in a timely fashion. I have taken steps to...
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