This place has really warm and friendly front desk staff (Pablo, Nelson) and the kitchen staff are awesome too, always quick to assist with anything. After second day they all knew me by my first name which I found really genuine and friendly on their part. The food is great, especially the breakfast buffet.
My one concern is with room...
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Dear Guest,
Thanks for taking a few minutes to write about our service. First of all I want to apologize for what happened in terms of cleaning the room and time we take to give you a solution. That's not the type of service we are accustomed to give all our customers. We are taking appropriate steps on the case...
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Nothing romantic, but very functional. Friendly and helpful staff, nice pool and gym, spacious rooms. Highway is right next to the hotel, but you can't hear it from your room (although the pool area is a bit noisy, but still well manageable).
Good place to stay when you need to be near the airport.
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Dear Guest,
Thanks for taking the time to write your comments about your experience with us. Indeed we are located in Santa Ana to 7 miles from the International Airport "Juan Santamaria" and close to various shopping centers and restaurants where you can have a good time while we wait for the day to go home. If instead you want...
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Had a business meeting here and stayed for 3 nights. Everything was great...the room, service, staff, business amenities. Every break I spent sitting outsideby the pool soaking up a bit of much-needed sun and warmth. It was very relaxing and a perfect compliment to the stress of working. The staff called me by name whih was nice. They also helped...
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Dear Guest,
Best regards from San Jose. Thank you for taking the time to write your comment about the hotel. We are delighted that your stay with us has been enjoyable and that we complied with your requirements. As for our location, we are in a strategic area in the city for the business traveler or on vacation.
Hoping to...
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Everything in the hotel is great! Clean rooms, great breakfast buffet and last, but not least, very friendly hotel staff! Highly recommend this hotel.
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Dear Guest,
Greetings from San Jose Costa Rica. We want to thank you for your comment about your stay at our hotel. We are happy that you have had a pleasant experience with us. Referring to the breakfast is included in all rates.
Hoping to see you soon again in our hotel.
Sincerely,
Fernando Fernandez
General Manager
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I stayed at this hotel the week of February 20, 2012. I arrived at the hotel after 10:00pm. After a long day of traveling a smile would have been nice to see from the staff. I finally got to my room (Room 401). Since it was so late and I had to be at work early the next day I...
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Dear Guest,
Best regards from San Jose. First of all would like to thank you took the time to write about your experience at our hotel. We deeply regret what happened to you during your stay in our facilities. Definitely this is not the treatment that we are accustomed to offer to all our visitors.
I will be contacting you...
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I stayed here with my elderly parents for four nights. The staff was son nice and helpful, and also very patient with my parents. The rooms were comfortable and nice, the bathroom was large and clean. This hotel has a restaurant where you can have breakfast (included in the price), lunch, and dinner. It also has a bar. The food...
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Dear Guest,
First of all we would like to thank you taking the time to write your comments about our service. We are very pleased to know that both you and your parents are feeling well for the treatment given by our staff during your stay with us as well with the rooms and breakfast.
Regarding the comment about the...
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I've been there in December/January 2011-12 for a couple of nights before the Jungle Lodges.
The hotel is not too far from the airport and is nice and clean; the rooms are big and comfortable, but do not expect "design" furniture. It's the typical Hotel were you can relax at
the beginning or at the end of a trip.
There...
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Dear Guest,
Best wishes from San Jose. We would like to thank you for taking the time to write your comment about our service and hotel facilities. We are pleased that we were part of your positive experience in Costa Rica.
Hope to see you soon again in our facilities.
Sincerely,
Fernando Fernandez
General Manager
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Except for the fact that it's not all that convenient to the airport, it's a great place. We were greeted promptly by a polite clerk who spoke decent English--even though he said he only spoke "a little." Our room was large, clean and comfortable.
The in house restaurant was a bit pricey for the product (we had dinner there), but...
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Dear Guest,
Best wishes from San Jose. First of all we would like to thank you for taking the time for you to write your comments about our service. For all of us was a pleasure serving you in our facilities.
Looking forward to seeing you soon at our hotel.
Sincerely,
Fernando Fernandez
General manager
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My wife and I stayed here upon our entry to live in the country, traveling from North America. We stayed here for just under a week and felt extremely comfortable with both our stay and the price. Very centrally located right off the new highway. I don't think you will find a North American style hotel,of this standard, in that...
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Dear Guest,
Greetings from San Jose. Thank you for taking the time to write your comments about our service. It is very gratifying for us that our service within the hotel has been positive for you and your wife. These comments are valuable to maintain and improve our attention to the guests.
Hoping to see you again at our hotel....
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I was in a group of 41 teens and adults who went on a mission trip to Costa Rica (we painted two houses at the largest special needs orphanage not far from the hotel and played with the kids) in July. The hotel facilities were very nice -- excellent breakfast buffet, fitness room, bar, and pool, etc. Most of our...
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Dear Guest,
Regards from San Jose. We want to thank you the comment about our hotel. We would also like to congratulate you for volunteer activities that you are doing in our country. With regard to hotel service, our philosophy is to be flexible with the requirements of our guests and exceed their expectations.
We are very pleased to have...
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