On arriving at the hotel, we discovered that we were only booked in for 1 night instead of 2. They offered another night, but the price was half as much again,which we accepted. On arrival in the room the receptionist rang,saying she had spoken to the manager, and arranged for us to have the room at the same lower rate....
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Thank you for taking the time to review our hotel and the kind words you left in the way in which we resolved your reservation problem.
We hope you are well and fully recovered from your illness.
We look forward to welcoming you back to the hotel in the future and as usual our friendly team will be here to...
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