Unfortunately we did not have a good experience at this hotel - we were there this weekend and from our arrival, we found the staff to be uninterested and definitely not prepared to go the extra mile for the guests comfort and satisfaction. We have stayed at the Serena Nairobi on numerous occasions and chose the Serena Beach on the... More

Rooms are very small. Lots of monkey menace just outside the rooms. They have a dress code for dinner which I find irritating especially when you are on Vacation. More

The rooms vary widely, but this is a very lovely hotel. The pool and beach are great. The best I've stayed at in Kenya. More

This Hotel is one of our favourites on the Coast. Rooms, maybe a little 'tired' pay a bit more and upgrade. Food, amazing, Spa, Fantastic. Staff, well it just doesn't need to be said but I will anyway. Nothing is too much trouble. When my Husband had a fall, he was sober!!, the staff were fantastic.Jambo,Jambo. Asanti. More

Maisha, the spa at Serena Beach Hotel, is one of my favorites on the Kenyan coast. As a resident of the coast, I've had the opportunity to sample many different spas. As a facility, Maisha is well-maintained, spotlessly clean, architecturally interesting, well-designed, and peaceful. Its spa services are delivered with attention to detail by trained professionals who are strongly attuned... More

We have used the Serena for the past ten years,sometimes twice a year and have never experienced the 'food poisoning' suggested by a few guests, a jippy tummy in Kenya can come from anywhere.The staff are always more than generous with their service and kindness,yes some of the rooms are a little tired but refurbishment is underway and the rooms... More

Hotel grounds are great along with the spa which is beautiful. But rooms are lacking finishing and are a tad tired. More

Kenya is amazing country. I can not fordet this trip, its was one of the best impression in my life. Serena beach hotel in Mombasa is real 5 star hotel. Garden is an unforgatable. Strongly reccomend More

A very mixed picture. The hotel is beautiful - set out like a Swahili village, with beautifully decorated bedrooms, and flowers, trees and fountains everywhere. It was very clean, although we saw a rat running around outside one day. Nice toiletries in the bathroom, but the shower leaked all over the bathroom floor. The beach has white sand and crystal... More