Absolutly great hotel. The staff are all so polite my favourite staff are Romeo, Amiliono, Paulo in the isla grill, there so nice and very funny, also Christian the bar man because if you say make me something will coconut he will make you several drinks with coconut for you to try. There casitas are great lots of room, and... More

My husband and I stayed for our 2nd time here. This year we were on our first anniversary. Last year we stayed for our honeymoon. We truly love everything about the resort. It's calm, serenity and great customer service makes it a real GEM! the food and 24 hour room service is great! The resort always seems to be adding... More

This was our 2nd time to The Beloved this year. After finding this amazing hotel we will not stay anywhere else in Mexico. The service is outstanding. This is a hotel to relax and enjoy the san and sun. This is not a party hotel, my husband and I love that about it. They did have a lot of children... More

We were there in February 2013 for our second visit. Everything was as wonderful as the first time with a few exceptions...the breakfast was wonderful and interesting with the themed fruits every day. The staff was fantastic and friendly. The only thing that changed was that the dinners were not as high quality as the first time we were there... More

My wife & I stayed in TBH from 11/4 until 20/4 to celebrate my birthday. Check in was easy and quick and we were shown to our room. Unbeknown to me, my wife had arranged an upgrade to a 2 storey casita (Tierna 3) as a surprise present for me and I was knocked out by how good the room... More

The Beloved Hotel was an excellent choice! I was there at the end of April with my pre teen son. The weather was perfect. 86 degrees everyday! The first room we had was a casita suite overlooking the restaurant Isla Grill. I made a request to change rooms, as I wanted an ocean view, not a view, and smell of... More

This is our 10th time travelling to Cancun, so "been there done it, it is about us". From the time we arrived until we departured we were treated like royalty. Everyone knew our names, and we never heard the word "no" for the entire 7 days we were there. Property/rooms: outstanding manicured property, huge rooms with top shelf liquor and... More

Just completed our 2nd stay at this unbelievable resort to celebrate our second wedding anniversary. From the moment of arrival, the pampering begins. From Edgar or Juan Carlos who greet you at your car with a cool wet wash cloth and champagne, to Kai at the front desk, to Guillermo the Bartender in the new lobby bar or Concepcion and... More

We really liked the hotel, especially the casita with its own pool. It was our first beach trip with our 3-year old son and it was fantastic that we had our own pool by the room for the entire family to enjoy. The service by all staff was great, they kept bringing us whatever we requested and were really concerned... More