We stayed the the Excellence Playa Mujeres 2 - 9 May 2012 and loved every moment. When we arrived were greeted with Champagne and checked in straight away. We booked a two storey room with plunge pool and room was out of this world. The staff at the hotel were so so friendly and nothing was to much trouble at... More

My wife and I have stayed in very famous upscale hotels and this is by far the best experience and time that we had. Like other reviews say from check in to check out is the best time we had. The hotel is super clean and the staff very friendly. The quality of the food is outstanding ( and the... More

We arrived on Monday, May 14, with checkout on Friday, May 18. We had an Oceanview Excellence Club Junior Suite. We would definitely return to this hotel. The food was really delicious and the breakfast and lunch buffet at the Toscana restaurant were probably 3x bigger than anything we've ever been to here in the U.S. The buffet food was... More

I took a long awaited vacation with my entire family at the Excellence Playa Mujeres. I made sure to book directly with the hotel to avoid any miscommunication. I booked 4 rooms and paid very dearly for an upgrade from standard pool/spa view to OCEANFRONT. I made it VERY clear that I wanted to be right on the ocean. When... More

Need a rest and relaxation then this is the place for you. The hotel is bright and fresh (there are a few poor patches but few and far between), the staff will bend over backwards to make your stay everything you want. Mostly quiet throughtout the day with some entertainment every night from about 6:30pm The down side is that... More

We had a wonderful time at this resort. We've travelled to many all-inclusive resorts in Mexico and this one is definitely one of our all time favorites. I wouldn’t hesitate to return and hope to do so in the future. The rooms were wonderful. They are new and modern. My favorite part about them was the bed lounger on the... More

We just returned from 5 wonderful days at EPM and don't know what else to say except all the reviews are correct. From check in to check out the service is fabulous. Ourstanding and courteous employees who go above and beyond to make your stay the best. Cesar in the Excellence Club for check in and all of our concerns.... More

From start to finish everything was great. Being greeted with a cold towel and glass of champagne was a nice start. If you want a room with a view of the ocean, you have to get an Excellence club room, so we upgraded when we arrived. They double-booked the room they gave us so we had to stand outside the... More

This is our third trip to this hotel and we have come back twice for good reason. Catering mostly for American clientelle one can expect the service to be at a level over the expectations of an average UK guest. By this I mean that service in American hotels and restaurants is generally far better than we would receive this... More