We went to this hotel for a birthday weekend and to celebrate our engagement. First impressions were good. The staff are very friendly and jocular. We asked for an upgrade when we booked, but it was not mentioned on arrival, we didn't get it.
The Spa was very nice. We were really pleased with our treatments and the staff.
The...
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Dear pmd1138,
Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel. We are delighted that you enjoyed the food and Spa and appreciate that there were aspects of your stay that you were not satisfied with.
I can assure you that I will review your comments and assure you that they...
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I recently stayed in johnstown house hotel and was blown away with the service and treatment I received. I have stayed in meny hotels and spas around the world and this was by far the most relaxing and pleasent stay I have yet to have. Upon arrival we were greated with a warm and welcoming reception, and this type of...
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Dear crazycow53,
Thank you for taking the time to contact Trip Advisor regarding your recent stay at Johnstown House Hotel & Spa. We are delighted that you enjoyed your visit and I have passed on your comments to our team. Once again thank you for your feedback and we look forward to welcoming you on your ext visit to Johnstown...
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Went to the Spa in this hotel, the setting and atmosphere was so relaxing and tranquil.
I had a french girl doing my treatments, although she was good, she had very little English to explain anything to me, I was very disappointed in that, as I wanted to asked her about different products as I would have been intetested in...
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Dear Yolana2010,
Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel. We are delighted that you enjoyed the Spa and had such a relaxing time.
Please be assured that after every treatment that the baths are cleaned thoroughly after every use. I note that you had a number of treatments before...
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We arrived at the hotel at 4pm on 28th of April, having got married the previous day. We were exhausted and in need of a rest. On check in we were told our room might not be ready yet although check in was from 3pm. That night we waited 40 minutes in a fairly empty dining area for a burger...
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Thank you for taking the time to speak with me recently regarding your recent experience at Johnstown House Hotel. It was with deep regret that I heard of your comments as this is not the standard we are striving to achieve at the hotel. We consider all comments received to be an invaluable source of information on guest satisfaction.
Firstly,...
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Myself and my partner decided last minute to have a night away over the bank holiday weekend and didnt want to travel that far. We had stayed here before and found the hotel quiet enjoyable .
I phoned that afternoon and they said they had availability so we booked and set of . The drive into the hotel is lovely...
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Dear DM2223,
Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel & Spa. We are delighted you enjoyed your stay and are very grateful for your comments. I am particularly delighted to see your feedback on our bar food and breakfast service.
Once again, thank you for kind comments and we...
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Room was clean and very nice, I had heard a lot about this hotel and had expected more. The Reception staff were very pleasant and professional. The bar staff on the other hand were very ignorant. I was at a wedding and we had decided to view the rugby in the bar, to start with when we went to the...
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Stayed for as a treat from my husband for my birthday .Reception staff friendly .Room was nice and quiet clean although some dust on radiator cover which was by the looks of it there a while (Ive worked in 5 star hotels over 20 years so can be fussy ).Nothing major in the rooms and we did not have bathrobes...
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Thank you for taking the time to contact Trip Advisor regarding your recent experience at Johnstown House Hotel & Spa. It was with deep regret that I read your comments as this is not the standard we are striving to achieve at the hotel. We consider all comments received to be an invaluable source of information on guest satisfaction.
Firstly,...
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I stayed in the hotel with my partner for one night in April 2012.
Our initial impressions were good. The drive into the hotel is pleasant with well laid out grounds and an impressive facade on the main building with ample parking.
There was a considerable queue at the reception for check-in, but the staff dealt with it quickly and...
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Dear Naevus Ireland,
Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel. We consider all comments received to be an invaluable source of information on guest satisfaction.
Firstly let me apologise for any inconvenience caused as a result of our shortcomings. Having taken up employment within the hotel in the last...
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This is our second stay at the Johnstwon hotel. We recently bought one of those deals online (vouchers). We did get two vouchers hoping to stay for two nights and although the terms and conditions stated "Saturdays subject to availabiliity", it was impossible to book a Friday & a Saturday night stay, so we decided to do one night and...
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Reviewed 9 October 2011
Dear Mongola,
Thank you for taking the time to contact Trip Advisor regarding your recent visit to Johnstown House Hotel. While we are delighted that you enjoyed your stay, I am disappointed with aspects of your feedback.
While it is difficult for me to comment on the terms and conditions of your voucher I would be delighted if you could...
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On check in there was a lot of confusion, which was difficult as I was travelling with my ill mother. I had booked the hotel just an hour before we arrived, but the system appeared to be down so after a long time with the receptionist trying to find our booking, I eventually had to log in to my own...
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Dear ShellM88,
Thank you for taking the time to contact us regarding your recent experience at Johnstown House Hotel. It was with deep regret that I read your comments as this is not the standard we are striving to achieve at the hotel. We consider all comments received to be an invaluable source of information on guest satisfaction.
Firstly, I...
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