I stayed at this hotel for 9 days. I was staying with Colleagues and we had 5 different rooms booked. The staff made our stay very pleasant. They were friendly and helpful. There was someone who spoke English at the front desk at all times. The doorman was always prepared to help with directions and suggestions about restaurants, museums, etc.... More

Having just returned for a 2 week stay at the Santander I can only praise the hotel. Yes it was basic and not what you would call a 4star but the staff made up for that. The hotel was very clean and is in an ideal spot for visiting Havana. The hotel was not our choice as it was booked... More

We stayed for one night following a one day tour of Havana .The trip arranged via the Virgin rep in our hotel in Varadero. We arrived at the hotel and were allocated a room . Well holes in the ceiling a door to a terrace in which did not shut properly. we had to wedge a chair by the door.... More

We didn't choose this hotel, we stayed as part of an organised overnight trip to Havana. Despite the tour guide warning us not to expect too much, we were pleasantly surprised by the hotel. Nice, clean attractive interior. Staff were very helpful when I had to complain about noise from a neighbouring room. Despite the bell boy trying to flog... More

We had had a lovely time in Varadero and took our reps advice to spend the last evening in Cuba in the capital Havana. Our rep booked the trip which included an evening at the Tropicana show. On arrival at the room,(at the Santander) we were so disappointed as you couldnt have got a more stark change from what we... More

Location is all for this hotel. Couple of minutes walk from markets either side and all the sites in old Havana. Food is typical Cuban and service is good. Our room was at the front with an amazing balcony and views over the harbour. All very clean although the lifts were not always walking. More

I can only say that my 4 night stay here was very good although having read some of the reviews I was rather anxious prior to my arrival.My experience was very different to that of some of the negative reviewers.My room was on the top floor and I didn't experience any of the noise mentioned but this is a city... More

After experiencing a 2.5 hour transfer to Varadero from Havana airport, a journey we wouldn't want to do too many times, we decided to have an overnight stay in Havana before flying home the next day. This was part of Virgin holidays package. After a walking tour of the city + lunch, we were taken to the hotel. Check-in was... More

We spent 8 days in Cuba on a maritime research project and felt very comfortable and safe at the Armadores de Santander. The staff was most hospitable and worked hard to make our stay enjoyable. In spite of the difficulties faced by the Cuban people due to circumstances beyond their control, they exude an air of resigned acceptance of their... More