My husband and I just returned from a 7 day trip to the Hard Rock. We had a wonderful time. We had traveled to the Dominican Republic eight years ago, and did not have a great experience, but we decided to try it again, but this time, at the Hard Rock. Our check-in was speedy, the rooms are beautiful and...
More
I just visited this resort for my honeymoon. It was the best experience I have ever had staying at a resort. The facility was so beautiful, the food was great, the spa was the best I have ever seen but most of all the entire staff was so curtious and friendly, especially Max and Alexander ('hollywood') They made us feel...
More
All the services are very good. excellent food. excellent cleaness. excellent friendness of staff.
We had one only problem with our luggage at the check-in, cause we had to wait almost 2h for our things in the room..
More
Hello Marcelo V, Thank you for your review. We are glad that you had a true Rock Star experience with us. We would like to apologize for the delay in getting your luggage to you in your room. We have already shared your comments with our Management in order to take the corresponding corrective measures and avoid a similar situation...
More
Very nice hotel. Excellent services and facilities. Special Thanks to Bugs Bunny and Eusebio Bellboys great guys.
More
Hello oepp84, Thank you for the short and sweet review. We are glad that your enjoyed our services and facilities. It is wonderful to hear that Bugs Bunny and Eusebio provided you with a Rock Star experience. We hope to roll out the red carpet for your next visit soon. TAKE TIME TO BE KIND.
More
Very nice hotel and casino, need more latin music at the Moon Lounge! Great service at the Market restuarant from Jose Manuel Zapata and Kiwy. Pools and Beach are fantastic, good shows at night, and the golf course is well maintained. Must agree that the ice cream parlor was one of my favorite stops, then the fitnes center which is...
More
Hello Mark G, We are glad you enjoyed your stay with us. It is wonderful that you were able to take advantage of our Body Rock gym, and our ice cream shop. We work very much in the training and supervision of each member of our team, to ensure guests receive the best treatment and experience the warmness and kindness...
More
Hard Rock property in Punta Cana is a co-branded resort with the Palace Resorts and while we have always enjoyed our stays at the Moon Palace in Cancun, we found our stay here a bit disappointing.
I'll start by saying that travel time from California is brutal and should be a major consideration before booking. 18 hours from door to...
More
Hello RVK310, Thank you for the detailed account of your stay with us. We are glad that you enjoyed our golf course and your room. Please allow us the opportunity to address some of your concerns.
Although many of our pools play different types of music, we do have quiet pools with no music at all, and Eden pool, our...
More
The positives:
Beautiful rooms, with extremely comfortable beds.
Our maid service was top-notch.
The Ipanema restaurant is outstanding!
Loved the ice cream shop -- we stopped by there often.
Best of all -- THE BEACH!! Miles of soft, white sand, with lots of available chairs.
Patios/balconies are very large, with comfy chairs.
The majority of the staff are friendly, helpful...
More
Hello BCLisa, We are glad to see that you enjoyed so many positive aspects of our resort. WE do everything possible to provide our guests with a truly memorable experience. We have already shared your comments regarding the refilling of your mini-bar with our Management Team in order to take the corresponding corrective measures.
We provide a complementary safe in...
More
Traveled with a group of about 150 May 15th-20th
I traveled with a friend mine; we both had the most amazing time and cannot wait to go back. Like most I was a little worried with all of the negative reviews on here but I am a very laid back person and feel that if you put out the good...
More
Hello BrLoJe, Thank you for the detailed review of your Rock Star experience. We are thrilled to hear that you loved every aspect of your stay with us. It sounds like you were able to experience much of what our hotel has to offer. We hope that you will come back and visit your Hard Rock family again soon. TAKE...
More
The Good - The Spa. Beautiful, big, clean and every service was enjoyable. I had a seaweed wrap and massage. Others in my group had mani/pedis and facials. The additional spa amenities were also impeccable. (steam rooms, showers, etc) The Pools - I think there are 16 or so with different amenities or themes. Plenty of chairs and towels for...
More
Hello Charlotte P, We are glad to hear that you enjoyed our service, pools, beach and spa. We distress to learn that you did not enjoy the food offered. We have already shared your comments with our Food and Beverage Manager. We hope to welcome you back sometimes to show you our improvements and provide you with the Rock Star...
More
Just got back from a fun filled vacation at the Hard Rock. Rooms were beautiful, great size. The staff was pleasant and very helpful. Especially to thank are Luis and Demarys at pool number 4 for amazing service - our drinks were waiting for us. Always friendly, always a smiling face. The entertainment at pool 4 by Alexander and Reynardo...
More
Hello Loves2Travel1205, We are glad you had a great time with us. Thank you for taking the time to mention the staff members that made your vacation rock. We are glad that you had lots of fun, and were able to relax. We hope to welcome you back for another Rock Star experience again soon. TAKE TIME TO BE KIND.
More
If you own or manage Hard Rock Hotel & Casino Punta Cana, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
1,309 Reviews
5,179 Reviews
246 Reviews
