everything is excellent quality. specially the customer service is really good. ... but there were some mistakes in the room. 1. a woman's underwear was on the door of the toilet. i think the maid couldn't see this. it was a little dirty but REALLY funny situation...hahaha... 2. someone called my room three to four times...at 02:30 AM !! but... More

After reading the reviews before we arrived was a bit nervous as stayed at the Gran Bahia in Mexico last year and had a fantastic time,. On arrival bit of confusion as 3 coach loads from Manchester checking in , we were in the Hacienda block no 27, no problem with our room very clean this block was nearer to... More

The food there was amazing; especially the buffet. Every night there was something different. i.e American, French etc. I enjoyed the amount of detail that was taken into consideration; such as the 24 hour bus service. What bothered me and my dad was the maid service because our maid seemed unhappy and always chose to do the bare minimum. Also... More

My GF and I just got back from this fantastic resort. We stayed May 13th-20th. I agree with Tony. When reading about bed bugs, there isn`t any. Beach: The beach is the best part of this resort. I`ve read about people not getting spaces but we never found that to be an issue. There is a guy on the beach... More

This is a large resort but the busses that run nearly 24 hrs mean you can get from the lobby to the pools and beach with ease. My wife (Susan) and I found the accommodation, grounds, pools, beach, bars and restaurants to be very clean and tidy. The staff were friendly and helpful and our room was cleaned and the... More

Don't listen to comments about bed bugs, 27 of us went and zero bed bugs. It's all mosquitors and zero bed bugs. Beautiful beach! we love the pools. Drink and food was ok. Garden Grill Steak house was great. Medi's made the worst lobster I ever had in my life. I feel sorry for wasting a good lobster with bad... More

First of all, I read reviews that made me don't want to go, but when I asked a friend and she recommended the Bahia Principe chain, as she tried Bahia Principe Bavaro in Punta Cana, DR and also tried the Bahia Principe in Mexico too, we decided to go for it. It's our first time in the DR, Punta Cana.... More

We stayed at the Esmeralda for 2 weeks and had a very good experience. The staff were wonderful, especially in housekeeping and the restaurants. A special mention goes out Nicanor who was a great help to my elderly parents. More

Overall a great place...clean rooms, friendly staff, beautiful surroundings. The food is pretty good, but not great. You'll always find something you like at the buffet though. A la carte restaurants are not the best (tried Spanish, which was awful, as was Dominican, Japanese was too salty, but by far the best of all three). But if you keep the... More