I stayed here for one night before going to Hilton Caribe the next night. The room was on the 12th floor and overlooked the city. You can sit on the balcony and people watch (which is cool). Its at a great location within a couple miles of the airport and a couple miles from the cruise ports. The service was... More

This was the worst travel experience of my life. You will have no parking in the Hotel Lot since they have so many locals who come to the casino. The front desk told me "Just park on the street". I finally found a spot in the lot and there was damage. According to the police it was kicked intentionally. Again,... More

I stayed here before and after a cruise. The rooms were decent sized and the beds extremely comfortable. The beds are advertised as sleep number mattresses, but I found no remotes for adjusting the number. The restaurant staff were very good and the service was quick. The first night the room location was not so great - very noisy and... More

We were very pleased about this hotel, sometimes you go into a booking blind & were very pleasantly surprised at the outcome! The front desk was very nice & courteous, the room was exceptionally clean & the elevators worked quickly! The rooftop was amazing, fresh towels, great view & comfortable chaise lounges! The Casino was HUGE!!!! Very nice & helpful... More

We took a cruise out of Puerto Rico and we stayed at this hotel for a couple of nights after the cruise. We were nervous after having a bad experience at a different hotel when we first landed in San Juan. We were pleasantly surprised, this hotel is clean, the staff is friendly. It has got a nice pool in... More

Loud, crowded, small lobby - too many people coming and going. Close to beach, but way over priced for the quality of the rooms. Better off elsewhere. More

The rooms are tiny and look like student hostels. We stayed here last month and were upgraded to a suite which was comfortable but we had to have housekeeping clean the room twice back to back because they did not vacume very well. The only good part about this hotel is the location. It's right in the heart of Condado... More

Our room was clean and was ready for us to check in (around 2:30p). We only stayed one night. Beware the taxes on the room rate will add another 24% to your bill. The AC unit was VERY noisey; didn't get much sleep.The food at the bar/restaurant by the pool was just ok. It is one block away from a... More

We booked two nights prior to a cruise. Called ahead regarding late arrival. When we got to the hotel, the desk clerk told us our room was given away. We booked king bed and fold out couch. To make a long and disappointing story short, we were finally told he found our room. When we got to the room at... More