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Holiday Inn Express San Juan

2.5 of 5
1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico
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Holiday Inn Express San Juan
Ranked #22 of 45 hotels in San Juan
3.5 of 5 stars 293 Reviews
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293 reviews from our community

What travellers say about this hotel
  • Very clean(8)
  • Continental breakfast(5)
  • Cab ride(4)
  • Good location(3)
  • Friendly and helpful(3)
  • Ashford Ave(3)
Traveller rating
    61
    112
    71
    22
    27
Only show reviews for Family (49) | Couples (94) | Business (15)
Date Rating
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 18 May 2012
1
person found this review helpful

When we arrived to the hotel via taxi, it was as if we were going to float away. The neighborhood was flooded and the taxi driver joked about it being located in the river. I booked my reservation by way of advanced purchase meaning payment. Upon arrival a nice front desk clerk named Edith assisted me with check in. She... More

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New York, New York, United States
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 14 May 2012

It was nice and enjoyable!!! I recommend this place. The weather and the atmosphere is super cool. Have a good trip... More

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See 3 more reviews by Juanito D for San Juan
Old Orchard Beach, Maine
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 10 May 2012

So, we absolutely loved this hotel! Our Room was 209 and we had a view of the backside of the sign. There for, we had no view. We did not come to Sam Juan to sit in the hotel room and look out the window! Housekeeping cleaned up our room very nice and even got the sand off the floor!... More

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Mississauga, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 6 May 2012

I was very disappointed in the quality of this holiday inn. The room was extremely small, although very clean, and had a strong musty smell. The washroom was the size of a closet. Breakfast was offered but was a very poor offering - pancakes, cold runny scrambled eggs and a very poor selection of rolls and buns. I will not... More

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MIAMI
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

PROS - Friendly staff!! - Great Location. Although the hotel is down a side street. IT has a great point of reference since the main street is Ashford and is down the street from the corner of Ashford and Cartier store. - The rooms are average $70.00 a night category motels in USA. But well kept and restrooms are very... More

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Trenton, New Jersey
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

We stayed here for 1 night before our cruise. The Hotel location was ok, but close to beach. The parking was in a garage across the street and was a pain. The hotel was clean and included free breakfast (very good). The price was right and staff was friendly. More

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Austin, Texas
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 24 April 2012
2
people found this review helpful

First, the good news. The hotel is only a block off of Ashford Street (the main drag in Condado) and only two blocks from the beach. It is also in walking distance from several good restaurants and casinos. During our stay, we had three different rooms including a suite with two baths, a bedroom, and a living room. All of... More

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See 5 more reviews by austinlightwriter for San Juan
San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 18 April 2012
2
people found this review helpful

I stay here often for business and I love it. It's right in the middle of Condado (close to the best restaurants in the area) and five minutes away from Old San Juan. The complimentary breakfast is good and the rooms are comfortable enough. I would recommend it to anyone who is looking for a comfortable place to crash in... More

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 April 2012
2
people found this review helpful

I stayed here with a group of about 15-20 people on a recent school trip. I was a bit nervous after reading the reviews, but it's actually a pretty nice place. It's a bit cramped and the rooms are much smaller than what you'd find back in the U.S. The breakfast isn't bad, it's a pretty typical American breakfast. We... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 April 2012
1
person found this review helpful

Don't waste you money. This by far was one of the worst hotels I've stayed in. Where to start first the room was so small that every time u showered the half the room would fog up. After it would get so muggy. 2nd the elevator was the size of a small closet and super slow. Mind u it just... More

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IHGCare, Guest Relations Manager at Holiday Inn Express San Juan, responded to this review
7 May 2012

Dear cubanprince, First and foremost, I would like to apologize for your experience at our hotel. Your assessment that this situation was unacceptable is absolutely correct. I’m happy to hear that your issue was eventually resolved but I apologize for the process you had to endure to get to a resolution. I will be sharing your feedback with my team... More

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Additional Information about Holiday Inn Express San Juan

  • Holiday Inn San Juan
  • San Juan Holiday Inn
  • Holiday Inn Express Puerto Rico
Address: 1 Mariano Ramirez Bages | Condado, San Juan 00907, Puerto Rico
Price range (per night):* RM339 - 578

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Holiday Inn Express San Juan
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