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All 45 San Juan hotels »

Quality Inn El Portal

2.5 of 5
76 Condado Ave, San Juan 00908, Puerto Rico
Hotel amenities
Quality Inn El Portal
Ranked #18 of 45 hotels in San Juan
3.5 of 5 stars 94 Reviews
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94 reviews from our community

What travellers say about this hotel
  • Good location(3)
  • Few blocks(3)
  • Rooftop breakfast(3)
  • First room(3)
Traveller rating
    15
    40
    16
    9
    14
Only show reviews for Family (13) | Couples (29) | Business (13)
Date Rating
Boston, Massachusetts
Top Contributor
53 reviews 53 reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 9 May 2012

Room was clean, staff was friendly. Not bad for the price, not the best place but a good value. Our room had a double bed and a single bed, so it fit three people comfortably. The view is not great, but its down the street from the beach front. Staff was helpful with luggage, taxis, etc. I would stay here... More

Was this review helpful? Yes
See 3 more reviews by Elk555 for San Juan
Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
15 May 2012

Dear Elk 555, Thank you for taking time to share your recent experience at Quality Inn El Portal. It was a nice review. Please feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make the reservation for your next visit. Saludos, Miguel Rios - Owner More

Brampton, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 8 May 2012

We had the worse night ever at this dump. The carpets were filty, stains all over. The toilet was not working. The hallways are dirty and dark. and to make it worse they gave my husband and me two twin beds eventhough we had requested a queen. The room looked outdated and filty we slept with our cloths on!! Do... More

Was this review helpful? Yes
Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
15 May 2012

Dear Diana B, We apologize for any inconveniences you encountered during your stay. We would love if you can give us another opportunity. Please feel free to contact me directly at mrios@qualityinnelportal.com. Looking forward to seeing you again in the near future. Miguel Rios - Owner More

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Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 26 April 2012
1
person found this review helpful

This hotel was a good bargain, compared to others in the area. They serve a pretty good complimentary breakfast on the roof. The rooms are a bit small and dated, but clean. Don't count on the complimentary wi-fi working properly, though. It is a couple of blocks off of the main strip in the Condado, and only 3 blocks from... More

Was this review helpful? Yes
See 5 more reviews by sgonza4 for San Juan
Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
2 May 2012

Dear Sgonza4, Thank you for your nice review. We will share it with our staff. Hope to see you again in the near future. Saludos, Miguel Rios - Owner More

Horseheads, New York
Contributor
16 reviews 16 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 24 April 2012

El Portal Hotel was a very pleasurable vacation location. The hotel is easy access to the lagoon and the beaches. Short walk to some fantastic restaurants and 2 casinos. The rooms had the softest beds, absolutely wonderful. The breakfast on the roof terrace was free and it was very good, views were terrific. I can not say enough about the... More

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See 5 more reviews by queenbeader for San Juan
Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
26 April 2012

Dear Queenbeader, We are very happy to read such a nice review. We are glad that you had such a good time during your stay at Quality Inn El Portal. On behalf of our staff and myself thank you for your comments. Please feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make your reservation... More

Boston
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 23 April 2012

This was one of the lower priced hotels in the Conando area. The hotel itself was in decent shape, with the room and hallways needing freshing up (paint/carpets/etc.), but overall the hotel was clean and comfortable, I found teh elevator to be quick and usually available. The room had blackout curtains, iron/board, and a refrigerator. It also had a safe,... More

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Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
26 April 2012

Dear Winthor, Thank you for your review. We apologize if the safe in your room was not working appropiately, since all of them are in working condition as well as the wireless internet. It is very nice to read that you enjoyed the breakfast at the terrace as well as the hotel's location. We look forward to welcoming you back... More

New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 27 March 2012

I stayed at El Portal Hotel a few years ago and this was my first stay since it became a Quality Inn. I found the hotel to be clean and good enough for my short stay. I booked a triple room ( 2 adults + child) and found that the full size bed was a bit small for 2 adults.... More

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Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
30 March 2012

Dear Lucy14_149, Thank you for your nice review. It is good to know that you selected the hotel once again. Please feel free to contact me directly at mrios@qualityinnelportal.com for you next visit. Saludos! Miguel Rios - Owner More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 27 March 2012

Quality Inn El Portal has a rooftop lounge devoted to breakfast providing unique views of the cityscape while dining during their free breakfast. The hotel is a short walk from the beach, several restaurants in addition to being situated at a major crossroads that taxis frequent. The staff was marvelous and made every attempt to make guest feel comfortable and... More

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Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
30 March 2012

Dear WMB7, It is so good to read that you enjoyed breakfast at the Sky Terrace with the view of Condado and Old San Juan. On behalf of our staff and myself thank you for your comments about the service. We look forward to seeing you again in the near future. Saludos, Miguel Rios, Owner More

SOUTHAMPTON
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 16 March 2012

The desk clerk, a young lady named Lee (tho she may spell it differently) made a good impression by being being efficient, smiling, conversational, able to offer recommendations for restaurants and to speak English. She spent some idle hours sitting on the front steps during the evening chatting to friends but always gave us a greeting when we walked in... More

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Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
21 March 2012

Dear obsSouthhampton, Thank you for your review. It is good to know that you enjoyed particularly the breakfast, our staff and our location in Condado. We will certainly share this with our staff. Please feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make your reservation. Saludos, Miguel Rios, Owner More

Ann Arbor
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 March 2012
1
person found this review helpful

The Quality Inn was one of the more affordable options we found online looking for hotels before traveling. We were not disappointed at all. The room is simple & clean w/ a very comfortable bed. The television is on the smaller side as is the bathroom but they are adequate for what you need. There is a mini-fridge and substantial... More

Was this review helpful? Yes
Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
21 March 2012

Dear AndrewN398, Thank you for taking time to share your recent experience at Quality Inn El Portal. It was a very nice review. We look forward to your next visit. Saludos, Miguel Rios, Owner More

Washington, DC
Senior Contributor
28 reviews 28 reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 28 February 2012

This hotel is very conveniently located in Condado (10 minute, $16 cab ride to Old San Juan, or take the 75 cent bus) and has free parking. The man at the front desk was extremely friendly and helpful. The rooms are typical quality inn, which is to say pretty good for the price. They were very clean, beds were comfortable,... More

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See 3 more reviews by MAGA84 for San Juan
Brenda Alonso, Director of Sales at Quality Inn El Portal, responded to this review
5 March 2012

Dear Maga84, Thank you for sharing your experience at Quality Inn El Portal. We look forward to welcoming you back. Please feel free to contact me directly at mrios@qualityinnelportal.com and I will be happy to make the reservation. Saludos, Miguel Rios - Owner More

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Additional Information about Quality Inn El Portal

  • Quality Inn San Juan
  • San Juan Quality Inn
Address: 76 Condado Ave, San Juan 00908, Puerto Rico
Price range (per night):* RM345 - 443

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Quality Inn El Portal
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