This was, by far, the worst hotel and customer service I have had the misfortune to come across. To begin with, the room I booked wasn't available and the front desk person could not have cared less. In fact, the front desk staff was just rude. The room we were given had no bathroom door, the shower had no place... More

Where do I begin? First, at check in we had reserved a deluxe room with tub and balcony but they had none and didn't care that we had confirmation. Room was musty. No bulbs in the lamps. No door on the bathroom. No soap dish in the shower. Just one towel and washcloth. Toilet wouldn't flush. We were supposed to... More

Did I book this hotel for a second time? I hoped that things may ave got better in 3 years. They haven't. As with last time , it took me half an hour to check in as the hotel card machine wasn't working. This was initially "a problem with my card" and indeed all of my cards (!!!) until they... More

I stayed in this hotel a week ago. I must have been the only person in the hotel as I do not recall seeing anyone else. I say even Casper the ghost has left, you would be lucky if even got ghostly company. I said to friend you would have more fun in a morgue or a cemetery as there... More

Stayed at this hotel for two nights......I would have rather slept in a shelter. The worst customer service experience ever. The bathroom was filled with mildew and when I told the owner about it she said the tiles were slippery because they were "marble". It never had any hot water I had to take a "bath" by "sink". When I... More

This hotel was chosen by a mutual friend, for my husband and I to celebrate our wedding anniversary. The view was spectacular! From our room we viewed boats at anchor and those coming and going several times a day between the other British Virgin islands and the United States Virgin Islands. The loacation was great, affording us the opportunity of... More

Stayed here only one night, thank goodness. Unwelcoming front desk staff. Anti-customer policies like no breakfast til 7:30am. Yet staff blasted poolside DJ music for their own "happy hour" enjoyment (no guests) until 11pm. Dinner overpriced and less than average quality. Nearly non-existent water pressure in the shower; no tub. Front desk not staffed for early checkout; weird policies that... More

I am a traveling business man for the past 12 years and have stayed at a few different Hotels in the BVI. Mostly stayed at Maria's By the Sea which is descent for the most part. The past couple of times I've decided to stay at a more expensive Hotel to hopefully get better service, internet, food and accommodations. The... More

it looks like they haven't done anything the last 20 years. the place is acctualy very nice, but aaparently the owners just want to take the money out, or be their own guests at the bar. no attention at all to the customer. dont' expect any service