We had planned to get married at sugar bay 6months before we came. One month before arriving we had not gotten a conformation email or phone call. So we had called. Come to find out the lady dealing with our wedding "quit". So we had gone over everything with the new lady. 3300 dollar wedding package.Ok great everything my wife... More

I like to start off by saying the Island is beauitful no doubt about it. The lobby is beauitful, the rooms need major updating plus things need to be fixed in the room. We had no chain on the door, bathroom door was not on right and one of the knobs didn't work in the bathroom. Food was ok thank... More

Stayed here for 7 days (5/30-6) got the room only through Priceline. Some sites rates this as a 4 star I would give it 3 but if you get a good deal it's worth it. Be aware if you don't book the all inclusive there is a surcharge (resort fee). The room (on the 200 level) was ok, the bedding... More

I was very nervous after all the reviews but already booked and paid. It was our adult getaway and it was amazing! From the time we arrived everyone was so nice and helpful. Never met one rude person. Met so many other guest who also were having amazing times with no complaints. Yes it's an older hotel but our room... More

Went down with 30 other guests for a wedding. To start off , they double booked my friends wedding on the beach. She had to move her wedding to the terrace. At least half of our parties air conditioning broke, so many people had to change rooms. Along with about 10 ther guests, we were given the wrong key to... More

My husband and I took our honeymoon .... 23 years late. We stayed at this resort and had a wonderful time! We booked this vacaction with no agenda and it was the best thing we could have done. The customer service was excellent. Our plane was delayed so we arrived very late in the day. Our room was given away... More

@ 8PM decided to stay at Sugar Bay for a night. We used our manners, said good evening, asked cart guy if he will pick us up from parking lot, said he'd be 2 minutes. That is acceptable. (There is no parking lot by your hotel rooms.) Waited for about 10 minutes... Finally decided to WALK up the DARK, steep... More

Sugar Bay Resort and Spa might not be a five-star hotel, but most pleasant. The view of the pool, inlet, and ocean from the balcony and room is spectacular. This was my second stay at the resort because it's a treat waking up to sit on the balony, sipping freshly brewed coffee, and admiring the stunning view. I'd love to... More

I normally do not write reviews, however my experience at Sugar Bay was so disappointing, I felt it necessary to let others know how bad the resort is. Facilities: Rooms need some major updating. Our first room had some major problems so we requested a room change. To our surprise, our new room was just as bad. The room had... More