I had seen a few reviews after we had booked the hotel. Some were not very good but hey we had booked it. I can't understand why this hotel had a bad review. The staff were very helpful and friendly, the food was great and the rooms were fabulous. . A great friendly hotel. Dr. Molly Frost

I stayed here for 3 nights but not through choice. My first room was actually quite pleasant, a comfortable bed and large sofa etc. Unfortunately, the shower was almost totally useless so I asked for a move and was given the key to another room. This was smaller, but seemed ok - until I went to bed, that is. There... More

On arrival, we were given the key for room 15. Wow, what a surprise we had. Two single beds, one of which had a faulty headboard, the other with a mattres that was so old, I felt every spring. A futton that was absolutely filthy with white stains, bathroom with no working light, broken tatty furniture, no kettle for the... More

We arrived at the hotel and our room wasn't ready for us so we had to go in an alternate room which wasn't the cleanest of places. The towel rail and toilet roll holder were broken, mould round the bath, dirty taps etc. We went out for the day and returned to find two workman in our room with all... More

The place needs a face lift - it is all very dated. We could have coped with that but it was also not very clean. It could have been a much better experience if it was clean! The water wasn't hot. Little things like tea bags not being replaced and the teapot not being emptied and the bed not being... More

This was a disappointing hotel with a small highlight in that the food was good when it finally arrived. On arrival the receptionist seemed surprised by my arrival and on looking at my booking details seemed even more confused. I was issued a single room with en suite and told "top of stairs on right," no offer to help with... More

We stayed in the hotel due to its convenient location to the Merthyr Rock music festival, and it soon became apparent on arrival that we shouldn't have.....There are so many negatives about the accommodation that it is embarassing to list them all, however people should know what they are getting when booking here: 1) Room door didnt lock - staff... More

stayed last night , first time for about a year, I used to stay here all the time and I gather that its changed hands. Room was filthy, bath full of hairs as was sink. Room dusty and not clean. TV didnt work neither did radio. I arrived after a full day and 8 hrs driving so didnt want to... More

I was really dissapointed when we arrived at the Hotel. We had 3 rooms booked, 2 of which were chalets in the car park while the other was in the Hotel. The room was grubbby with marks on the carpets and dirty kettle and mirror. The bathroom was filty, hairs all over the tiles around the bath and floor and... More