Our flight with COPA was cancelled and we were sent to the Ramada. We arrived at 2:30 p.m. and received our room at 4:30 p.m. while other regular guests received theirs much before. A low-priced, poor quality buffet lunch was prepared for us and we didn’t have “the right” to be seated in the restaurant; we were sent to a...
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Dear Guest,
We appreciate your comments and respect your opinion. Please accept our apologies for any inconvenient we caused you. Keep in mind that overnights are emergency situations, which the hotel and the airline do our best to accommodate guest at the last minute.
Even though, the hotel was up to 100% capacity we provided the rooms and meals as...
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I found this to be a Dr. Jeckell/Mr. Hyde place. It was Dr. Jeckell for the first evening of my stay and most of the next day. It is well located within reasonable distance of the airport. Downtown is reachable in a taxi. Seems clean with a good breeze throughout the establishment which make the place comfortable. But then on...
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Dear Guest,
We are very sorry about the inconvenient that other guests may have caused you. Let us mention that we are one of the busiest hotels in San José. We cater to a great variety of clients with many different requests. It is our aim to accommodate and please every one of them.
We only hope that you would...
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We stayed here for one night before our flight out.
The room was clean and comfortable. The pool was nice and everyone was friendly.
Breakfast is included as is airport shuttle.
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My first review of a hotel ever. DON'T stay in this dump. I don't know how it got a 4 star rating. Our stay started out well enough. The man who met us at the door and took our bags to our room was very nice, friendly and informative and the people at the reception desk were the same. The...
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Recently stayed at this hotel for a conference. They have a free shuttle running to the airport every hour, I'm sure you can get that shuttle to the hotel as well if you plan ahead.
There is a large pool in the back of the hotel and a restaurant serving typical Costa Rican food right next to the pool. There...
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After a hard day trying to get on a flight out of San Jose we really just wanted a nice room for the night.
Which we got here. Two double beds and huge bathroom. Our room faced the road rather than the pool and was therefore relatively noisy.
Had nice dinner at the restaurant. Breakfast buffet is ok, but nothing...
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This most likely was a nice hotel back in 1979 but it hasn't been updated since then. The service was good in the hotel. However, the bar is not part of the hotel and wouldn't let you charge to your room or even use the same credit card that was used to check-in at the hotel. I'd also be careful...
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Dear Guest,
Thank for sending us your feedback. We are very impressed by your comments. In response to the infrastructure issue, I would like to invite you to have a second look at the recent renovation photos posted on this website.
As you can see the owners have invested around 3 million dollar. Beyond that, we are going to continue...
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Because most beaches and the volcano are three hours from airport, great night before free shuttle which leaves about every 15 min to airport.
Hotel interior rundown, but rooms suitable with down bedding and AC.
Mall across the street if bored.
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Dear Guest,
We appreciate your wonderful comments about our hotel. I hope you have enjoyed our spacious and comfortable suites which will are in the process of being remodeled. I would like to take advantage of this opportunity to let you know that we will have a Hard Rock Café by the beginning of next year.
Thank you,
Maximiliano Ruiz
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This place is huge, aging, place that makes its revenue holding events. As a guest, I was shunted to the back of the hotel and sentenced to a musty space behind the kitchen and the swimming pool. Took me15 minutes to find it. Nice casino, decent breakfast. I much preferred the Doubletree where I stayed the beginning of my trip.
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Dear Guest,
Thank you for your comments. We respect your opinion; however, we would like to dispute what you said about our hotel. Our clientele prefer our hotel rather than the other one down the road, because is one of the most convenient, largest, beautiful and modern.
Besides that, our hotel has more facilities and amenities such as: three restaurants,...
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We stayed at the Ramada one night on our way to a cruise and were surprised to find a beautifully landscaped oasis near the airport. The hotel has a beautiful free form pool with palm trees and other inviting details that beckons you to stay longer.
Our room was spacious and clean at a bargain price. Free airport shuttle and...
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