I decided to try the Crown Plaza MTY after finding out that it is in the list of approved hotels for the company I work for. I have to agree with the other TA members, this downtown-situated hotel offers fairly nice rooms and very good customer service. While the hotel is old and in some places showing its age (decor),... More

The rooms are clean and large. I guess the only thing I would wonder about is the idea of the band playing until 0100 in the lobby. Makes it tough to sleep. Even tougher when they are not that good. But to be honest the place is clean, the service is really top notch, and it is central to everything... More

I have stayed here 3 times and the stays have been consistent each time. Fairly nice rooms and top of the line service. Restaurants and executlive level lougne on site were nice (again great service) and the live band on Thursday nights is fantastic. Will definitely stay here again next time in Monterrey. More

This is a beautiful hotel. Staff was helpful and friendly. Great pool and spa area. (The only negative in that area was the lack of railings going into the pool. The steps were slippery and nothing to hold onto.) The bed was comfortable and the room quiet. The location is probably a good one for people flying in. For us,... More

excelent service an food...good breakfast and clean rooms More

Pros: Staff was extremely friendly, helpful, and accommodating. Cab drivers were awesome. They don't have a car service, but they have tourist taxis that hang out at the hotel. They charge a bit more, but are well worth it. Food was awesome, but also on the cons list for price. Location was a 10-15 minute cab ride from everything. Cons:... More

As always is a pleasure to be in this hotel. It is the first review i write regarding this hotel but believe me, every time I've been here the stay is great. Service in general its great, check in is really fast (better to have Priority Club card), rooms are big enough with 2 doors so you can rest without... More

This hotel continues to provide everything you need for a safe comfortable stay. They now have a free internet option (a little slower speed). It was good for emails. Restaurant staff was very good. Security in Monterrey is a concern and there is security evident in the lobby area. They seem to be very attentive to security needs. One night,... More

Only a good room with big beds and confortable, but the service, Especially in the restaurant, is Deplorable !!! This hotel is over quoted, try a othet one for this range of rate. More