My family and I stayed at the Hilton Garden Inn on Wednesday, July 1st, 2009. When we woke up, we found that one of our trucks had been stolen from the parking lot of the Hilton Garden Inn. When we checked in the day before, we asked about parking lot security and were assured the not only security cameras but... More

We stay on holidays the service was great very polte people and friendly they are making a good service

I've been in this hotel several times, sometimes only for some day, sometimes for some month. I had 4 times very strange problems with my hotel bill. They used my creditcard no after I left the hotel for somebody else and I got the bill. I bock the hotel with my Hilton member points and get charged without request or... More

Have eaten at other hotels in Nuevo Laredo, Mexico. Stayed at several others. HOWEVER, without a doubt, the Hilton Garden Inn in Nuevo Laredo remains the number one hotel in this city. The personnel are professional, guest oriented and attend to every need. They have a business center that is staffed by a courteous staffer. The Front Desk is second... More

This is a standard-fare hotel. Nice size room with both kings and doubles. A previous reviewer stated problems with unclean rooms and less that hospitable staff. My experience is completely opposite. Gracious staff, very clean rooms, and wireless internet (included with room price). Although it's not close to the border, a 10 dollar cab fare will get you anywhere you... More

I don´t have any complaint with HHiltons Nuevo Laredo service. My experience begins at NLaredo´s airport when you arrive your plain HHilton service begins.

My fiance, a Mexican citizen, and I stay here regularly. The service is great -- of course, being a regular they now greet us by name -- and the breakfasts are wonderful. The rooms have always been very clean and comfortable. The wireless internet servicfe is extremely weak at the end-of-hallway rooms. If you need it, ask for a room... More

I have to go to Neuvo on business about five times a year. Every time I have stayed at this hotel I have had horrible service; dirty rooms, rude desk and hotel staff and poor mangament staff

The very best hotel in Nuevo Laredo. Super service and rooms. The food was fantastic and the service spectaculiar.