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Hotel Playa Mazatlan Reviews, Mazatlan

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Hotel Playa Mazatlan

3.0 of 5
Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Hotel amenities
Hotel Playa Mazatlan
383 traveller photos
Ranked #6 of 74 hotels in Mazatlan
4.0 of 5 stars 477 Reviews
Travellers' Choice award winner Travellers' Choice® 2013 Winner Family
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477 reviews from our community

Traveller rating
    239
    138
    56
    32
    12
See reviews for
Families
152
 
Couples
103
 
Solo
8
 
Business
23
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Old Colonial Charm in Mexico”
5 of 5 stars Reviewed 13 May 2013 NEW

We returned after a hiatus of 7 years to our clean comfortable "home away from home". We found it as appealing as ever. The staff is knowledgable, friendly & very helpful. We called ahead & found they contract with a cab company. The driver met us as we arrived, taking us directly to the Playa. We saw Henry of "Hats... More

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
16 May 2013

Dear valued guest (Sharon M) Thank you for taking the time to comment about your stay here at the playa Mazatlan. We are glad to hear that you canceled your hiatus and came back to find things as good or better than ever. Henry is one of those characters here at the beach that can remember everyone he has meet... More

Alberta
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great Beach, Awesome Location, Clean Resort”
3 of 5 stars Reviewed 25 April 2013

Just returning from All Inclusive April 17-24 2013. The resort is VERY clean, Room was average but always very clean inside the room, was disappointed that I didn't have a fridge  the view from the room was spectacular. Where are room was located always loud music since we were over the Band, but by bed time we just feel... More

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
8 May 2013

Dear valued guest (Brebuttercup) We appreciate you taking the time to post a positive critique about our property, amenities, services and personal, we are pleased to hear that we had a positive impact n your stay. We will continue to strive to improve in all areas so that we may satisfy even the most selective pallet, but I would agree... More

Lake Country, British Columbia Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Wonderful PLAYA MAZATLAN..”
5 of 5 stars Reviewed 25 April 2013

You will not be disappointed in choosing this hotel.. everything from the rooms. grounds. restaurant.. the service from the chambermaids, waiters.. especially Alfredo.. he is number 1 to the girls at the reception.. especially Elizebeth and Cacila .. it cannot get any better ... my husband and I enjoy this property.. the best beach.. and yes the vendors are fun... More

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See 3 more reviews by catlady051 for Mazatlan
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
8 May 2013

Dear valued guest (catlady051) As always it is a pleasure to read your reviews, and I am even happier that I got the opportunity to meet you and your husband personally. We will look forward to building new memories on your next trip. As I mentioned please do not hesitate to contact me directly. Best wishes and safe travels, Lance... More

Fort Saskatchewan, Canada
1 review
1 helpful vote 1 helpful vote
“Fantastic place to vacation”
4 of 5 stars Reviewed 14 April 2013

Very friendly, helpful people at hotel and area. Lots of fun with beach vendors, not pushy at all. Wonderfully clean and well taken care of hotel. Used pulmonia to get around town ( like covered golf carts with drivers) the hotel has a fantastic Italian restaurant upstairs. I would go back in a heart beat for another holiday. The beach... More

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
23 April 2013

Dear valued guest, (Joan M) We would like to thank you for taking the time to post such a positive critique. I will personally congratulate Elizabeth for the impact she had on you and yours during your trip. We will look forward to serving you on your next stay, please feel free to contact me direct if I can be... More

Oklahoma
1 review
4 helpful votes 4 helpful votes
“False Advertisement - Beware”
2 of 5 stars Reviewed 11 April 2013

I had reviewed the website of this hotel before going to Mazatlan and was really happy about the pricing, the food credits included and the overall property. I did not bother to make a reservation as I was already en route to Mazatlan and would be there the next day. When I got to the front desk and requested the... More

Was this review helpful? Yes 4
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
15 April 2013

Dear valued guest (ChanceEncounter) I am writing in response to your late critique about your stay at our property and some of the confusion in regards to the pricing and food credits. I would like to begin by stating that it is common practice amongst all hotels as well as tour operators to have discounted pricing with added benefits on... More

Oregon
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Another Great Stay at Hotel Playa Mazatlan”
5 of 5 stars Reviewed 8 April 2013

Returned March 8 from another great 2-week stay at the Playa Mazatlan. It's my favorite place to stay in Mazatlan and it didn't disappoint this time either. The rooms and grounds are always impeccably clean and well kept, the staff are helpful and friendly and the location can't be beat. This is my first time visiting when it's been all... More

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
10 April 2013

Dear valued guest (Oregontravelingal) I would like to personally thank you for your kind words and continued loyalty. We are proud to hear that we did not disappoint your friend no her stay, and that some of the improvements met your approval. Please feel free to contact me direct if I can be of service in planning your next stay.... More

1 review
3 helpful votes 3 helpful votes
“Extremely Slow Services”
3 of 5 stars Reviewed 28 March 2013 via mobile

As I am writing this review I have been waiting in the registration line for over half an hour. It is completely understandable that this a busy weekend however it is unsatisfactory to wait for approximately 45 minutes for 1 guest to check in. If the wait was to register numerous guests then that would be reasonable however it was... More

Was this review helpful? Yes 3
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
2 April 2013

Dear valued guest (XianZman) I would like to begin by thanking you for taking the time to comment about the hotel even prior to you checking in, it is not customary to receive critiques from guest prior to them utilizing our amenities. Secondly I would apologize for the delay upon your arrival. I have taken the time to review all... More

Patagonia, Arizona, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Wonderful Stay”
4 of 5 stars Reviewed 26 March 2013

I recently spent 3 days at this hotel and found it very clean, room well furnished and the staff very helpful and polite. The hotel restaurant was about average and I looked at the buffet and passed on that every day, pleanty of places to eat and drink within short walking distance. The hotel beach is very clean and the... More

Was this review helpful? Yes 1
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
28 March 2013

Dear valued guest (Tiffin09Z) I would like to personally thank you for taking the time to post a critique. We will look forward to serving you in the near future. Please do not hesitate to contact me personally if I can be of service to you. Best wishes and safe travels, Lance T. Vient, BSM/MKT General Operations Manager Hotel Playa... More

edmonton
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Playa Mazatlan Hotel Resort”
5 of 5 stars Reviewed 22 March 2013

Arrived Feb 26 and departed March12. We were given a choice of three to four rooms with the help of the front desk and especially Jose the bellman. He spoke perfect English which helped us a lot . Settled for a ocean view room 112. The best room we have ever stayed in a resort and rite on the beach... More

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See 2 more reviews by Vic-Edmonton for Mazatlan
Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
25 March 2013

Dear valued guest (Vic-Edmonton) I am pleased to hear that we again exceeded expectations. We truly appreciate you taking the time to post a comment/critique about your stay, our staff, the resort, our amenities and the port itself. It is quite a recognition to be compared to a world renowned destination as is Waikiki. I will personally pass on your... More

Albuquerque, New Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Always a wonderful time.”
5 of 5 stars Reviewed 17 March 2013

We have been coming to Mazatlan for 16 years. We always stay at La Playa Mazatlan. It becomes more beautiful over time. The food, people and hospitality are incredible and the room we stay in with an ocean view is perfect. This past time we participated in a morning activity, "stretching", with Mario who is on staff with La Playa... More

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Hotel_Playa_Mazatlan, Gerente at Hotel Playa Mazatlan, responded to this review
23 March 2013

Dear valued guest (Dana) I am pleased to hear that you are enjoying the changes in amenities and activities around the hotel. It is always one of our biggest concerns, that one of our repeat guests might not like one of the changes. We will continue to strive for excellence in the hopes of guaranteeing a new and wonderful experience... More

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Additional Information about Hotel Playa Mazatlan

Also Known As:
Playa Hotel Mazatlan
Playa Mazatlan
Mazatlan Playa Hotel
Mazatlan Playa
Hotel Mazatlan Mexico Playa
Playa Mazatlan Hotel
Address: Avenida Playa Gaviotas 202 | Zona Dorada, Mazatlan 82110, Mexico
Region: Mexico > Pacific Coast > Sinaloa > Mazatlan
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Family Hotels in Mazatlan
#5 On the Beach Hotels in Mazatlan
#10 Romantic Hotels in Mazatlan
Price range (per night): RM217 - 509
Hotel Class:3 star (3*)
Reservation Options:
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Hotel Playa Mazatlan
Avenida Playa Gaviotas 202 Zona Dorada
Mazatlan 82110
Mexico
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