My college student son and I spent a week at this hotel and it was wonderful. We were there in mid-March, the staff are very friendly and helpful, the hotel is very clean and pleasant, and the grounds are beautiful. Very spacious suite; we could have held a party in our living/dining room, had we known anyone there to invite....
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It was truly a pleasure to have you here with us, at your home away from home in Vallarta. The entire Puerto de Luna staff and I are grateful to have been able to serve you during your vacation, and to have made a positive impression.
Sincerely,
Christian Maciel Murillo Sanjuan
E-Commerce
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I stayed at this resort from March 10-17. I was a single traveller. Everyone at the resort was very kind and helpful. The only concerns I had .... I had asked for a ground floor Jr. suite which was supposed to be AC. I did not want to take my luggage up to 3 or 4 floors because their wasnt...
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two days upon are arrival , they stole in are room , a 500$ pair of oakley sunglasses . the
public relation person told us that they would be an investigation , and they will either give us
some money or find the sunglass , never happen !!! plus they continue plyaing and breaking are luggages ! so we handup...
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Ok, first and foremost, I have been traveling my whole life, and I am a certified travel agent...all in all, this hotel is an excellent value. If you purchase this hotel expecting a 5 star, you should go down the street and stay at a Riu or a Palace hotel.
-Nowhere does this hotel advertise that they have elevators, so...
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Hi. Thank you very, very much for your kind comments.
We are certainly very glad you had a good time while staying with us and looking forward to see you again in your next vacations in Puerto Vallarta.
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For $70 dollars a night , we had a massive apartment ( with 2 bathrooms, kitchenette, TV). Very mexican in design, and exceptionally clean. Staff went out of their way to make us comfortable and welcome, and were a great resource for things to do (ask for Ruthe).
The room included a free breakfast (a menu with eggs, bacon, pancakes...
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Hello.
We really appreciate the comments in your review and are glad you had an excellent time during your stay.
Thank you very much.
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DO NOT BOOK THIS HOTELl. We were misled on this hotel, and won it through an auction. The rooms are not worth the price at all. I could have slept in an ally, and I would have been more comfortable, and probably felt safer too. Rooms at the Super 8 in Seattle are ten times nicer. There are too many...
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Hello, MTandersons,
I and the complete hotel staff are really dissapointed you did not have a good time when you stayed with us. Since then, all of us have been working hard on the issues you pointed above and believe me when I say that this problems are not coming up anymore.
I also want to thank you for the...
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The photos on the Puerto de Luna website are misleading and made me think this hotel would be lovely to visit. It is not. We paid $115 a night for a jr suite that had 2 rock-hard double beds. The suite was on the 5th floor and there was no elevator. We have a 1 yr-old son and it was...
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Hi,
I appreciate your feedback about the hotel and I am deeply sorry you didn't have a good time during your stay. We are working hard to make things better for future guests.
Now, all our guests are welcome to ask for a room change if the designated room doesn't fit with their needs or doesn't fulfull their expectations, so...
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We make a Girls trip in march 18 to march 22, to puerto Vallarta, we visit this hotel and we get a good surprise for the price we paid we found a good Confortable and big room, big pool, nice people working in the hotel, no too far for downtown, u can take a bus and stay in malecon en...
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Hi!
Thank you so, so much for your comments. It sounds like you really had a good time while staying with us. We are very glad to read your review.
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Terrible bed, terrible food, and they stole my own pillow!
The property and location of the hotel is good unfortunately everything is poorly maintained. The beds are very old which is not good in a warm, humid place and very bad if you suffer from back pain. I took my own goose feathered pillow and unfortunately left it behind. When...
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For $66 I got a comfortable bed with a free hot breakfast the next morning. Good value. But..... the hotel is very old, and rather run-down. It's a ten minute walk to the nearest restaurant, with empty lots on both sides of the hotel, which is on the not-ocean side of the road. The room was clean, but the large...
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