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Costa Sur Resort & Spa

3.5 of 5
Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
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Free breakfast with your stay
Costa Sur Resort & Spa
Ranked #50 of 117 hotels in Puerto Vallarta
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328 reviews from our community

    Trip type
Traveller rating
    84
    134
    50
    37
    23
Date Rating
Elkhorn, Wisconsin
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 15 May 2013 NEW

We stayed at the Costa Sur Resort while in PV for a family wedding. Since we love to explore the town and the restaurant, no All Inclusive was attractive, and this hotel was suggested by the Wedding hotel. We were very pleased overall. The rooms are older, but our room[s] were exceptionally clean. We tried several rooms, as we needed... More

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Oldsmar, Florida
2 reviews
3 of 5 stars Reviewed 12 May 2013

We just returned from Mexico. The trip was great, the costa sur was not. Hotel is old, rooms need new furniture, baths and new kit. The only thing they updated was the t.v. Bed was comfortable. View was great but small balcony. Now for the worst part. The fun in this hotel sucks! I still have the runs

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gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
13 May 2013

To: Lynn Lynn, we were sorry to hear about the negative points in your experience with us, although you were fair about including some of the positive features of Costa Sur, such as the incredible views and new beds and TVs. But we won’t be satisfied until we have resolved the other issues you mention. We have a team working... More

Kelseyville, California
2 reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 10 May 2013

On a previous stay at Costa Sur we were very happy and on the basis of that experience we pruchased a TLA membership for return trips but much to our disappontment our recent trip 4/29-5/6/2013 we found that the ambiance had changed drastically. No longer is it a resort of relaxing ambiance, good food and service-it had changed into a... More

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gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
13 May 2013

To: Ray F. We were very sorry to hear about your disappointment with your stay at Costa Sur. We try to maintain a comfortable balance with visiting groups who come to enjoy the unique pleasures of our lagoon and beach. Once in a while, we let that balance get away from us and that was apparently the case during your... More

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St. Croix
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2013

I don't know why there are so many people that have given this hotel a bad review. Some people must have incredibly high expectations to think every property is going to be 5 star. This property is one of the oldest time shares in Puerto Vallarta and while the rooms are a bit dated, they are well maintained and very... More

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gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
13 May 2013

Thank you so much for your kind review. I feel the same way as you do about the reviews...we are a small, quaint, traditional 4 star hotel located minutes away from one of the most beautiful town in Mexico, Puerto Vallarta. We do not advertise brand new, 5 star, deluxe accommodations, so dont know why some of our guests have... More

Santa Fe, New Mexico, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 May 2013

The room was in good shape and we enjoyed drinks by the pool with a great view. The help was fabulous and the front desk was very attentive. The view is wonderful and the lagoon is a fun experience! I really enjoyed a relaxing massage from the spa.

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gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
7 May 2013

Dirk, Just a quick note to say thank you for your very kind comments about our resort and especially about our staff. Yes, they are “fabulous” and we are all very pleased to hear that your stay was a complete success. C’mon back. We we will try to surpass your last stay with us. Thank you again, More

Los Banos, California
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 May 2013

I feel as if Costa Sur is a hidden gem! The scenery from any room you book is priceless. As you stand on your balcony, you have Los Arcos to your south and the lovely Puerto Vallarta skyline to your north. Lots of warm hospitality thrown in to add to the overall pleasure of your trip. The room staff are... More

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See 15 more reviews by Kgaribay for Puerto Vallarta
gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
7 May 2013

Thank you so much for your comments about your experience at Costa Sur. We must agree that it is a “hidden gem.” We also hasten to agree with your warm remarks about our staff which are the pride and joy of our resort. Please come back so that we can try to do even better. We are always happiest when... More

Plymouth, Michigan
1 review
4 of 5 stars Reviewed 29 April 2013

super comfortable not most modern but friendly staff great food and a million dollar view made up for being small lagoon had lots of varied fish and very relaxing worth a try .bus stops out front 7 pesos into town try north tower room 720 or upper floors

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gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
7 May 2013

Thank you very much for your generous comments about your experience at Costa Sur. It is true that our resort is “not the most modern,” but as you note there are many features that make up for that, including “friendly staff, great food and a million dollar view.” We are also very pleased that you enjoyed our private lagoon which... More

Portland, Oregon
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 29 April 2013

We received an awesome deal on our room here via a Living Social deal. We were in PVR for a wedding and multiple sets of guests also stayed here. We had a one bedroom suite in the updated tower. I'll start with the good- -Staff is extremely friendly, lagoon is great, pool is nice, room was suitable for our needs-not... More

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gelsey, Director of Sales at Costa Sur Resort & Spa, responded to this review
3 May 2013

We were very sorry to hear about your health problems during your trip to Mexico – nothing is worse than an illness that affects everyone in a group traveling together. For our part, we can only reinforce our hygiene program which is already very strictly applied to all procedures related to consumption of food and beverage on the premises. Our... More

San Diego, California
1 review
4 of 5 stars Reviewed 29 April 2013

I would actually give it a 3.5, not superb, but not bad either. Nice looking place - sort of. It's like an old building got upgraded, but without much attention to detail. For example there's marble countertops, with sloppy installations. New paint, but painted right over loose panels without tidying them up first. Our floor stunk of fertilizer in the... More

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Nantucket
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 29 April 2013

My wife and I have visited Costa Sur for many years and most often come with family and friends. If you are looking for or are accustomed to "americanized mega hotels" with all the amenities then Costa Sur is not for you. However, if you want the feel of real Mexico with a great staff, then by all means please... More

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Additional Information about Costa Sur Resort & Spa

Also Known As:
Costa Sur Hotel
Costa Sur Resort And Spa
Costa Sur Hotel Puerto Vallarta
Playa Del Sol Costa Sur
Address: Carr. Puerto Vallarta a Barra de Navidad Km. 4.5 | Zona Hotelera Sur, Puerto Vallarta 48390, Mexico
Phone Number:
Region: Mexico > Pacific Coast > Jalisco > Puerto Vallarta
Amenities:
Bar/Lounge Beach Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#31 On the Beach Hotels in Puerto Vallarta
Price range (per night): RM217 - 434
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Costa Sur Resort & Spa is a beautiful 202 unit all suite resort just five minutes from the south side of Puerto Vallarta. It features ocean front views on each suite as well as fully equipped kitchenettes and balconies. Each room has been updated with king size beds, 42" flat screen TVs and ipod docking stations. Our pride is our private beach with ocean lagoon making Costa Sur the only hotel where guests can snorkel onsite. Costa Sur has two pools, two bars and a wonderful ocean view restaurant, "La Cascada." Make sure to check our "All inclusive add-on." We also feature a mini-mart, a wonderful spa, a gym, free Wi-Fi, ATM and an internet center. Everything for a great vacation! ... more   less 
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