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Viceroy Zihuatanejo

4.5 of 5
Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
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Viceroy Zihuatanejo
Ranked #13 of 81 hotels in Zihuatanejo
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422 reviews from our community

Traveller rating
    311
    66
    22
    13
    10
See reviews for
Families
41
 
Couples
222
 
Solo
7
 
Business
11
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

My husband and I had a wonderful week honeymooning at the Viceroy Zihautenjo. The grounds are beautiful and we enjoyed our private dip pool in our lagoon suite! The daily delivery of coffee and pastries for breakfast was perfect and a great way to start off each day. Our first night we had dinner at La Marea and found the... More

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CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
17 May 2013

Dear Evita W, Thank You very much for your comments. I am very happy that you enjoyed your honeymoon with us, congratulations again. I am very glad to hear that you enjoyed our amenities and that you have had a great dinner under the stars on the beach….I will forward your comments to our team, thank you very much again... More

Henderson, Nevada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 May 2013

I have read several reviews of others stating this place is run down. My wife and I did not see that, just normal wear and tear. Our room (33) was over the kitchen a bit noisy, we asked to be moved. Went to a room with a pool(26). The water pres. in the shower not up to par but, you... More

Was this review helpful? Yes 1
CBdelaM, Guest Relations Manager at Viceroy Zihuatanejo, responded to this review
9 May 2013

Dear 99Soulmates I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed our services and facilities and please rest assured that we will look into your recommendations as we wish to continue providing the service that we are recognized for. See you in the turtle season !! Viceroy... More

ny
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 19 April 2013

I dont know, I am partial to Mexico and especially to Zihuatenejo as I have been there many times and even before in the 70s when it was a undeveloped fishing village, so maybe my review is tainted but at least I disclose it. We had stayed at the tides a while back and decided to spend thanksgiving there 2012.... More

Was this review helpful? Yes 2
CBdelaM, Manager at Viceroy Zihuatanejo, responded to this review
26 April 2013

Dear Mr. docovNy, Warmest greetings from Viceroy Zihuatanejo. I appreciate your feedback especially in such a positive and constructive way you did. I am glad to learn that you enjoyed your stay and really look forward to keep welcoming you for many years to come. Gracias, Viceroy Zihuatanejo ! More

San Francisco Bay Area
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 April 2013 via mobile

Viceroy Zihuatanejo was the most relaxing vacation I've ever experienced. Want a private dinner? They will set a table, white linens, candles, etc. at a place of your choosing . . . under a palm tree, on the beach under the stars, or just in your room. Very romantic. Their restaurants will seat you indoors (open air) or on the... More

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CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
11 April 2013

Dear Mr. JeffryO Thank you for taking the time to providing your comments !! On behalf of all the staff we appreciate your preference and we really look forward to keep welcoming you for many years to come. Sincerely, Carlos Blanco General Manager More

Chicago, Illinois
Contributor
11 reviews 11 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 6 April 2013

My husband and I took our two kids to Zihua for spring break. We spent a lot of time at Playa La Ropa. We had drinks at the beach bar at Viceroy one afternoon. The bartender was really great. The atmosphere was perfect. Tamarind margarita was delicious!

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CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
11 April 2013

Dear Mr. LuisAlbaK Warmest greetings from Viceroy Zihuatanejo !! Thank you for providing your comments regarding your recent stay at Viceroy Zihuatanejo. I am very glad to learn that you enjoy the hotel was a pleasure to have had you with us. Looking forward to welcoming you back in a not too distant future. Gracias. Best regards, Carlos Blanco General... More

Mexico City, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 April 2013

Just had a great 5 night stay at the hotel and it was amazing. Room was really nice (beach suite), food was great (specially the pulpos al ajillo con arroz), really friendly and attentive staff, great, quiet location and a really nice spa (ask for Modesta). Really enjoyed it!

Was this review helpful? Yes
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
11 April 2013

Dear Ms. JimenaBogota, Read these comments motivate us to continue providing a quality service you deserve. Thank you for choosing us to spend your vacations. We hope to welcome you back and not to distance future. Gracias, Carlos Blanco General Manager More

Bogota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 April 2013

We stayed for six nights at a Laguna Suite over Holy Week which is apparently the busiest period in this area since all of Mexico is on Holiday. The private beach was the best and although we had to pay 30 dollars per day to occupy a swinging bed at the front row we didt it gladly because it was... More

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CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
2 April 2013

Dear Ms. JimenaBogota, Warmest greetings from Viceroy Zihuatanejo !! Thank you very much for choosing us to spend you vacations it was a pleasure to have you with us. I am glad to learn that we meet your expectations, one of our goals is that through our service you can continue visit us. Gracias, Carlos Blanco General Manager More

San Diego, California
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 29 March 2013 via mobile

I agree with the travelers that have stayed here this is my 2nd time and its a fabulous resort from the food, service, and location it is simply...perfect! Please don't post opinions about a hotel you have not stayed in, if you want to lay at the chairs you could of paid $ 25.00 for a day pass, it makes... More

Was this review helpful? Yes 2
See 3 more reviews by xcaparelli for Zihuatanejo
Vancouver, BC
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 20 March 2013

First off I want to make it clear that we did not stay at this apparently wonderful, expensive hotel. Instead, my wife and I were walking on the beach in front of the hotel property when we saw two people that we had met casually lounging on the chairs on the property on the beach. We went over to chat... More

Was this review helpful? Yes 1
See 2 more reviews by DavidtheTraveller for Zihuatanejo
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
22 March 2013

Dear DavidtheTraveller, Warmest greetings from Viceroy Zihuatanejo !! Thank you for the feedback on your recent experience with Viceroy Zihuatanejo. We apologize for any confusion over our beach lounge rental policy and will certainly strive to ensure that is clear to guests. We hope to welcome you back on your next trip to Zihuatanejo. Gracias, Carlos Blanco General Manager More

Atlanta, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 18 March 2013

We stayed for 4 nights at the Viceroy and really enjoyed ourselves. We were in 2 bedroom/2 bath Lagoon Suite, which was perfect for our family of 4. The staff at The Viceroy were incredibly, always quit and willing to fulfill any requests. We enjoyed our time at the beach and the excursions we booked through the property as well.... More

Was this review helpful? Yes 1
CBdelaM, General Manager at Viceroy Zihuatanejo, responded to this review
20 March 2013

Dear Mr. Jill P. Warmest greetings from Viceroy Zihuatanejo !! Thank you for taking the time to provide your feedback. We are dedicated to providing the best experience and service to our guests, and were pleased that you felt our staff were accommodating. We will certainly take all of your recommendations into consideration. Please do not stop visit us..! Sincerly,... More

 
 
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Additional Information about Viceroy Zihuatanejo

Also Known As:
The Tides Zihuatanejo Hotel Zihuatanejo
The Tides Zihuatanejo Hotel
The Tides Hotel Zihuatanejo
The Tides Resort Zihuatanejo
Villa Del Sol Zihuatanejo
Tides Zihuatanejo
Villa Del Sol
Address: Playa La Ropa s/n, Zihuatanejo 40880 , Mexico (Formerly The Tides Zihuatanejo)
Phone Number:
Region: Mexico > Pacific Coast > Guerrero > Zihuatanejo
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#5 On the Beach Hotels in Zihuatanejo
#6 Family Hotels in Zihuatanejo
#7 Romantic Hotels in Zihuatanejo
#8 Luxury Hotels in Zihuatanejo
Price range (per night): RM404 - 1,769
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Cool garden waterfalls, enchanted lagoons and elegant adobe-inspired villas nestle along one of Mexico’s premier beaches to make up the romantic Viceroy Zihuatanejo. Seventy guestrooms and suites afford stunning garden and ocean views across a tranquil beach. Relaxed contentment is made complete with award winning Mexican-Pacific cuisine, 3 swimming pools including a spectacular seaside infinity pool, an intimate spa and superb service. ... more   less 
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Viceroy Zihuatanejo
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