Puerta Paraiso Hotel Cuernavaca (Mexico): See 20 Reviews and 10 Photos

Ivonne33

Madison, Wisconsin

Top Contributor

130 reviews

Reviews in 44 cities

42 helpful votes

“This facility has potential, needs lots of service improvements!”

Reviewed 26 May 2012 NEW

Good pool, ok facade, ok lobby, poor rooms, terrible service at the front desk, no AC in the rooms...in Cuernavaca, really? More

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AlmadMohamed

Mexico City, Mexico

Reviewer

3 reviews

1 helpful vote

“Stay Away!! This is really a no-tell motel!”

Reviewed 31 October 2011

We usually stay in nice hotels. Arrived at this one because it was on the "approved hotel list" for a wedding. We decided to stay there because on the outside it looks ok and we were tired. Lobby: ok, pool: ok, restaurant: ok. All seemed kosher... We arrived at the room and there was no AC (management said we didn't... More

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watgirl

Mexico City, Mexico

1 review

“This hotel stole my money.”

Reviewed 6 November 2010

This hotel charged my credit card with sizeable amounts of money AFTER I had left Cuernavaca and lied about my signature being on the credit card form. Even though they admitted their mistake, they claimed to be unable to simply refund the money. They have been unhelpful in this matter and I have had to take it up with my... More

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Dear Guest, I very much regret what happened during your stay, we have taken steps on the staff with which we, as this was an oversight on our part, as was reported this situation to the bank to no longer engage in this type errors. I tell him that we are constantly improving processes with expert consultants in the hospitality... More

someone88

mexico

1 review

1 helpful vote

“My bag was stolen in suites paraiso hotel”

Reviewed 7 February 2007

1

person found this review helpful

This is the worst hotel I ve ever been. They don´t have personal security. My bag was stolen inside my own room. They have non sense of customer service. More

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In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again More

gourmetconnoiseur

Mexico City

Reviewer

3 reviews

Reviews in 2 cities

4 helpful votes

“Wortst place in Cuernavaca! Avoid!!”

Reviewed 29 January 2006

3

people found this review helpful

We usually stay in 4-5 star hotels. Went there because it was really late, we were with kids, and were told the place was completely remodeled. The room look like a cheap motel , carpwt was disgusting, the people at the reception were really rude and not interested in accomodating us. Even after we complain about some issues, they did... More

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In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again More

A TripAdvisor Member

Kenner, Louisiana

1 review

Reviews in 2 cities

“Hated Hotel Suites Paraiso”

Reviewed 3 June 2003

The Hotel was not organized - our rooms weren't ready when we arrived at 5:30 p.m. even though they claimed check in time was 3:00 and were not what we had expected. The site for the hotel advertised air conditioning which the hotel did not have - our hotel confirmations included a complimentary breakfast which they denied and did not... More

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In the name of to the hotel we want to deeply apologize, the hotel possesses now a new administration and new facilities we assure you that this type of problems have stayed in the past, we hope some day you give us the opportunity to have you here again More