Good location in Guadalajara, if you are on a business trip. Rooms are clean but there are things that could be remodeled, specially in the bathroom. Friendly staff. Drinks at the bar are a bit pricey. Buffet at the hotel was good, they even have tortas ahogadas, the bad thing was that the main restaurant does not have service until... More

The very best service that I have encountered in a hotel in Latin America! Their friendliness completely made up for their not-so-great water pressure. Good location. Ok food. But I can't say it enough: The best service in Latin America! :)

I had no choice but to stay there due to firm convention. Hotel needs major renovation. Rooms need to be redone, and you can hear breakfast plates on ground floor (all the way from the 12th floor), although my colleagues didn't hear ground floor food plates on the 20th floor. The rugs are old and you can also hear mostly... More

From the elevators that mostly don't work or are so slow I could order a pizza waiting for them to the a/c in the roolm that didn't cool until the sun went down to the smell of sewage outside the front entrance....take a pass. I won't be back.

Not a great hotel, but it was ok for a couple of days. Rooms furniture was a little bit old, but at least it was clean and service good.

I have stayed at this hotel 10-15 nights per year for the last 8 years. Very satisfied, I always return. Rooms spotless and very atttentive personnel. Only minor issue is pool closed several years ago and did not reopen, that space was used for health club which is adjacent hotel, not part of hotel though.

Stayed here for 2 nights on a business trip. I wouldn't stay here if you were visiting for pleasure but it works just fine for work. Room was clean, bathroom was average. I checked in late and didn't spend much time at the hotel during the day but it seemed efficient. All in all it's a safe hotel in a... More

Interesting hotel, I was there for 4 nights mon-friday for business last week. Like other reviewers noted the hotel interior is dated. But it is clean, the service is good, and the food in the bar and restaurant is pretty good. Get the tacos Arrachera in the bar if you want a small good meal. The restaurant had "italian/argentinian" food,... More

The only person that had a great customer service was the drugstore cashiers. Other than that, going to this hotel for business wont make you miss your work. You are always surrounded by bureaucratic employees, following stupid rules that make no sense and forgeting about customer service. I travel a lot to latin america because of work and this was... More