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Mexico City Marriott Reforma Hotel Reviews, Mexico City

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All 259 Mexico City hotels

Mexico City Marriott Reforma Hotel

4.0 of 5
Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
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Mexico City Marriott Reforma Hotel
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Ranked #80 of 259 hotels in Mexico City
3.5 of 5 stars 189 Reviews
Most recent review
“Nice hotel, good location, expensive wi-fi”
4 of 5 stars Reviewed 15 June 2013
Soniab13 Phoenix
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189 reviews from our community

Traveller rating
    56
    67
    26
    19
    21
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Families
20
 
Couples
25
 
Solo
28
 
Business
108
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Phoenix
Top Contributor
74 reviews 74 reviews
28 hotel reviews
Reviews in 28 cities Reviews in 28 cities
32 helpful votes 32 helpful votes
“Nice hotel, good location, expensive wi-fi”
4 of 5 stars Reviewed 15 June 2013 NEW

I stayed her for three nights for a business trip. The hotel is lovely to look at, and the service was excellent. Check-in was good, and there was no avoiding having bellmen bring up the luggage and show you the room. It was also a very secure hotel, with key card access for each elevator button. However, when I got... More

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Le Castellet, France
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Perfect and friendly”
4 of 5 stars Reviewed 1 June 2013

Had a 2 night stay for work, every one was most helpful and friendly, my room was excellent. Convenient and safe location, wish I had an extra few days there really. My colleague however had an issue with his shower and was not insistent enough to have it fixed on that night, so I guess if you have a problem,... More

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
3 June 2013

Dear Guest: We sincerely appreciate the time dedicated to share with us your experience on our hotel We are pleased and grateful to know that our staff provided you with the experience you expected. Please allow me to apologize for the bad experience your colleague had with the shower in the bathroom, please be sure that there will be a... More

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“The good and the bad.”
3 of 5 stars Reviewed 30 May 2013

I just completed a five night stay here. Location is excellent, security is excellent and my room was spotless. Maintenance for small details needs attention. I'm not used to needing to report room maintenance issues to the hotel staff. I'm a gold elite member, the 16 floor lounge was a nice perk and the staff in this as we're on... More

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
8 June 2013

Dear Guest: We appreciate your valuable comments about services and feelings on your last stay; please accept our apologies for all inconveniences. Regarding the situation in our Condimento Restaurant, unfortunately was lack of information with the reservations department and during your check in. As a Gold member, your breakfast was included in the 16 floor in our Executive Lounge. No... More

Curitiba, PR
Contributor
18 reviews 18 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Well located and convenient price”
4 of 5 stars Reviewed 29 May 2013

This is my preferred hotel when I need to stay at the Reforma area for business.The price is convenient and the rooms are very adequate. The breakfast is well served. The rooms are always clean and quiet.

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
3 June 2013

Dear Guest: Thank you for your sharing your experience! Your opinion is very important to us, as we consider it a very valuable tool in our continuous search for improvement. We are always looking for opportunities to improve the quality of our services to secure your experience as our guest at Mexico City Marriott Reforma. We look forward to hosting... More

Leesburg, Virginia
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Good for a Mexico City Business Traveler”
5 of 5 stars Reviewed 25 May 2013

Spent a couple nights there for a business trip. Lots of very helpful and cheerful staff. Business lounge is among the best I have ever been to at a Marriott. Good food, lots of space, and relaxing atmosphere. Views from most rooms are not the best, but I was there on business, not to sight see, so no worries. Close... More

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
28 May 2013

Dear Guest: Thank you very much for the positive comments in regard to our Executive Lounge, we are glad to know that you found it as “the best you ever been “, and that our staff provided you with the experience you expected. We look forward to having you back again in the nearest future. Sincerely Mexico City Marriott Reforma... More

Denver, Colorado
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Great service and a great location”
4 of 5 stars Reviewed 25 May 2013

We didn't get very far outside the bubble of the Reforma district, but the Marriott was right in the center of it for our short stay. A couple of lefts out the door, and you're on a bustling pedestrian street with bars and cafes. A couple of rights, and you're in a big shopping center with mid-level shopping and dining... More

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Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
28 May 2013

Dear Guest: Thank you for sharing your valuable comments We are pleased and grateful to know that our staff provided you with the experience you expected, that is our goal and we appreciate your preference every time you visit Mexico City. We sincerely look forward to your return. Cordially Mexico City Marriott Reforma More

West Hartford, Connecticut
Top Contributor
57 reviews 57 reviews
22 hotel reviews
Reviews in 34 cities Reviews in 34 cities
19 helpful votes 19 helpful votes
“Good location but a touch expensive”
4 of 5 stars Reviewed 25 May 2013

I stayed here for one night on a business trip. Hotel is in a good location, right next to the angel of independence. However, I was expecting it to be more grand than it was. Most other marriott's that I have been to in the lesser developed countries have a grand ambiance. My room was good however it had no... More

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See 2 more reviews by Ahpal for Mexico City
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
28 May 2013

Dear Guest: We sincerely appreciate the time dedicated to share with us your experience at our hotel. Thank you very much for the motivating comments in regard to our Executive Lounge. Our Room Division Manager and the Front Office Manager have worked very hard and very close with their team and we very pleased to hear our efforts generate these... More

London
Top Contributor
160 reviews 160 reviews
76 hotel reviews
Reviews in 61 cities Reviews in 61 cities
115 helpful votes 115 helpful votes
“Average- but great exec lounge”
3 of 5 stars Reviewed 8 May 2013

This hotel is located in the Paseo de Reforma- a busy downtown main street and close to the historic centre but a bit too far (and too much smog) to walk. Alongside is a shopping mall (altho same stores you find anywhere) and a parallel pedestrianised street at the back has largely fast food restaurants. I had emailed the hotel... More

Was this review helpful? Yes 1
See 12 more reviews by Kate70 for Mexico City
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
22 May 2013

Dear Guest: Thank you for taking the time to share with us your valuable comments. Kindly accept our sincere apologize for the inconveniences that you experienced at our front desk and concierge team. We had a talk with the head of both departments to avoid future comments of this nature. In regards to views from our rooms, only 50% of... More

Gaithersburg, Maryland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“The best Marriott I have stayed In”
5 of 5 stars Reviewed 26 April 2013

This was my first visit to Mexico City and based on a friend's recommendation, I stayed here. I have stayed in hotels all over the US and international and I think this my be the best I have stayed in. The staff are the most professional employees i have encountered. Uniforms are spotless and they really want to make guest... More

Was this review helpful? Yes 1
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
29 April 2013

Dear “John D”: We sincerely appreciate the time dedicated to share with us your experience at our hotel. We are always striding to make our property an even better option for our guests and visitors. Thank you very much for the motivating comments in regard to our Executive Lounge as well as our Gym & SPA. Our Room Division Manager... More

Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Ideal location, fabulous service and a very comfortable bed”
5 of 5 stars Reviewed 21 April 2013

We stayed at the Marriott mexico city reformer for 4 nights and we thoroughly enjoyed the hotel and services. We were the only tourists at the hotel however lots of American and mexican business people stay at the hotel and use the facilities. The rooms are beautifully decorated and the beds are very comfortable.We ate at both the restaurants and... More

Was this review helpful? Yes
Marriott_Reforma, General Manager at Mexico City Marriott Reforma Hotel, responded to this review
23 April 2013

Dear Guest : We sincerely appreciate the time dedicated to share with us your experience on our hotel. We are always striding to make our property an even better option for our guests and visitors Thank you very much for the positive comments in regard to our rooms and restaurants, we are glad to know that you delight our beds... More

 
 
Mexico City Marriott Reforma Hotel
Mexico City Marriott Reforma Hotel
3.5 of 5 stars 189 reviews
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Additional Information about Mexico City Marriott Reforma Hotel

Also Known As:
Marriott Mexico City
Mexico City Marriott Reforma Hotel
Address: Paseo de la Reforma 276 | Col Juarez, Mexico City 06600 , Mexico
Phone Number:
Region: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Centre Fitness Centre Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Luxury Hotels in Mexico City
Price range (per night): RM473 - 970
Hotel Class:4 star (4*)
Reservation Options:
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Mexico City Marriott Reforma Hotel
Paseo de la Reforma 276 Col Juarez
Mexico City 06600
Mexico
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