Mexico City Marriott Reforma Hotel, I can safely say this is easily the worst Marriott hotel I have ever stayed, I am Platinum Marriot rewards member I have stayed in many Marriot hotels. This hotel consistently gets it wrong from one drives up to front door of the hotel. The following has happened to me frequently. • Zero bellman or... More

Hi, I just spend a whole week in the Marriot in Mexico City, as always i got great service since I step on the front door. People are very friendly and respecful, love it. they speak english and even tho' if they dont, they look for someone who does so you are not up in the air :) Also, they... More

I was woken up by a smell like a combination of sewer and polluted air at 4am. The service desk said they were booked out and there was not much they could do. Their helpful suggestions included going to the gym or swimming in the pool. I would have taken it humorously had I not been tired and jetlagged with... More

I was placed in room next to the elavators. It was like sleeping next to a train station. The noise of the elavators going up and down was unbearable. The response from the hotel was that they were sold out - nothing we can do. This hotel has to know that the rooms next to the elavotors are unusable. There... More

Pros: very well located, everything is new, breakfast is great, rooms are a little small but above average, beds are very nice and comfortable, overall is quiet and really good. Cons: very long check in, long check-out, not-so-helpful staff, not-so-good-quality pillows, low water pressure in the bathroom, the shower gets flooded, pricey. More

I have been staying at this property for a while now and I could say is average, more good though. The hotel used to be a mexican chain hotel which went bankrupt a decade ago and now the hotel is fully renewed into a full service Marriott. Eventhough I am Marriott Gold Member, I never have received a room upgrade.... More

I stayed here on business for 4 nights. It was a great location. I went walking in the mornings down the boulevard in front of the hotel and felt very safe. It's convenient to a number of restaurants and the steak house at the hotel was terrific. The staff was very helpful and the concierge quickly learned our group's schedule... More

The hotel is well located, staff are nice , must plug my laptop to the network cable and be charged for 20 dollars per day !!! Otherwise the rooms are nice and clean. Check your breakfast bill , you must sign it ! One day they charged 8 dollars then the next morning for the same bkfst 15 dollars ...... More

Pros Good rooms space Good restaurants Good breakfast Cons No free wifi If you pay for the wifi connection you can't use it in your room, just at the lobby Elevators not working properly, everyday one was out of service, one day all elevators weren't working Waiter pushing you to sign the bill at breakfast More