I attended a morning meeting at this hotel. The building is very nice, the lobby wide open and very clean. It even smells fresh (eucalyptus, I think). Meeting rooms are quite comfortable. Lighting, air conditioning, microphones and other equipment are perfectly fine. Restrooms are close and clean. Coffee service, including pastries, fresh fruit and vegetable crepes are delicious. Service is... More

Excellently located in the heart of Polanco, so you have everything close and in walk-in distance you can enjoy restaurants, bars, museums, nightclubs, parks, etc. The overall hotel conditions are not exactly as the most luxurious hotel in Mexico City, but they are actually doing an overall renovation of the rooms. The service is great and the food is really... More

I spent an extended period of time in this hotel. The staff are first rate. This hotel is situated in Polanco, right across from the National Auditorium. You're also only a couple of blocks away from the Archaeology Museum. I liked the rooms facing the auditorium side, the view is beautiful and you get to see what is going on.... More

A fantastic concierge service- emails and queries I sent pre arrival were answered the same day and a really helpful friendly team. Reception- efficient and helpful. The hotel is about 20 minutes on a good day from the airport and 15 minutes from the centre. A 10 minute walk to the Anthropology Museum and other museums and within a semi-park... More

I lived in this hotel for about a year and in the last 9 years spent 5 in hotels. My company pays for the expenses as i work so this review is from that perspective. As i left this late winter the hotel is in process of renovation. Pro's -The service at this place is ridiculous. Some of the most... More

This is a very nice hotel in a good neighborhood in Mexico City. The room was clean and the service and the food were both very good. The pool deck is very nice but was windy while we were there. The area is safe to walk around day and night and the hotel is close to attractions like Chapultepec Park... More

The professional level of service at this hotel is amazing - from our concierge (Alberto), to the drivers on call, and our lobby bar waiter who knew what we would order after the first day. Our breakfasts at Pergamino were very good. The location relative to the park and it's museums, plus the dining and shopping in Polanco could not... More

Even though we have family in Mexico City, we always stay at the JW. It has a small, intimate hotel feel even though it is a large hotel. The lobby and bar are beautiful and small. It always feels like we are coming home. The pool and spa overlooking Chapultepec Park have a wonderful view and are great for a... More

JW has an excellent service my experience was very positive in all aspects staff is frienly, rooms are clean and the view to the chapultepec castle was breath taking. I definately recomend this hotel. I was traveling with two kids and near by there is a park with a kids playground.