Thank you for your preference and your kind attentions. It was our pleasure to attend you and we dearly appreciate the congratulations made to our colleague. We hope to have again the opportunity to receive you as we would love to know your opinion on our recently renovated elevator. Be sure that our guests opinions and comments are very important... More

Thank you for your sincere words about us. We are pleased to know that in general terms, you would stay with us again. Nevertheless we are worried about the aspects you mention as we are in a constant improvement process and we assure you all the comments made by our guests are taken into count. As you kindly mention, we... More

Thank you for your comment. It is always a pleasure to know that our staff reached your expectations. In the hotel we are always looking for ways to overcome our guests´ requirements and offer them a pleasant and memorable stays which is why we often encourage them to visit our website; through it, you can have updated useful information about... More

Thank you for your kind words about our staff members and our hotel. We feel very happy to know that you were able to enjoy the multiple advantages of our privileged location, such as the many transportation possibilities, as well as return to the hotel to rest and feel just like home. However, we believe it is important to mention... More

Thank you for taking the time to write about us. We are very pleased to know that you noticed what a safe area we are located in. It is ideal for tourists who are fond of taking walks in lively and historic streets like Reforma Avenue. We also hope that you had the chance to visit one of the nearby... More

Thank you for your sincere words. It was our pleasure to receive you. We are proud to know that our rooms as well as our privileged location were pleasant to you. On the other hand, we are sorry to know that you got that impression of our staff. We are very committed to our guests’ requirements. Therefore, in the case... More

Thank you for your sincere words and for taking the time of commenting about us. We are sorry about the noise of the extractors you mention; we are currently replacing one of our elevators for a completely new one for the benefit of our guests so in the meantime, we are enabling another elevator to avoid the inconveniences that this... More

Thank you for taking the time to let TripAdvisor’s readers know about the situation. Since we became aware of it, we ran a deep investigation to find out what happened and try to get the best resolution. Whenever a so-called theft happens, it must be reported to the local authorities in order for our insurance to cover the object’s value,... More

Thank you for your kind review, we are glad to know that you enjoyed your stay. As you say, we are always looking for the way to make our guests as comfortable and happy as possible. Regarding the room remodeling, we are glad to announce that we are almost done in the new rooms design, so you may enjoy a... More