Although the reception looks nice, don't be fooled, the hotel is hortible! Dreadful experience. Weird 5-person rooms with cheap and noisy A/C. Very dirty. Uncomfortable beds. You feel like you're staying in a factory. Avoid this hotel or try the deluxe rooms. More

Never, Never in your wildest dreams consider staying at this hotel. The air conditioning didn't work in our first room, the remote control for the tv exploded sending sparks and buring the electrical wires in the second room, and lastly the cold water stopped while in the midst of a shower leaving only scalding hot water. The staff could have... More

Decent place to stay and great location. My husband, my daughter and I stayed for 3 full days. We didn't use a lot of the anmenities in the hotel, because were busy touring the city, shopping, and the restaurants. More

I stayed here on august 2004, my first impression wast that it was a nice hotel with great a/c in the lobby The cons: Internet service: they only had one computer and it didn't work a/c in the rooms after a while it started the pool is to little and dirty at the end of the day it is like... More

Room was clean and comfortable, internet service worked every day, the pool (there IS a pool) was clean and well kept. Restaurant bent over backwards to accomodate. Super location near main part of town, but far enough to avoid noise. More

While serving with Habitat For Humanity The Jimmy Carter Work Project 2004 we were assigned to the Ruiz Milan. We loved it. Our room was small, clean, 2 double beds, a HOT shower and a closet to store our things. Our maid was friendly and helpful. The staff did anything they could to help us out. There is a review... More

We stayed here on 25 July 2004. Extended waits for elevator which had inadequate capacity. Dingy room with views onto internal services only. Noisy and ineffective air conditioning. Plus points: - we did get our requested early morning call. - good shower Very poor value at 1000.00 pesos per night (not including breakfast) (see my review of Hotel Emporio, Veracruz,... More

Walking distance from many of the city's main attractions, restaurants, music venues, main plaza, market, phone/internet services, and malecon, or a short, inexpensive taxi ride to other attractions. Excellent, friendly, helpful staff. More

Very helpful staff. The front section, especially the rooms with a view of the fort, are the best. Claustrphobic elevator. Nice looking little restaurant, but with Gran Portal and Parroquia so close, I never ate there. Convenient garage. Best deal around if you like nice bathrooms, cold air conditioning, cable tv, room service, and the like. No pool. Ideal location,... More