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All 173 Cancun hotels

The Westin Lagunamar Ocean Resort

4.0 of 5
Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
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The Westin Lagunamar Ocean Resort
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1,796 reviews from our community

Traveller rating
    1,115
    483
    116
    55
    27
See reviews for
Families
742
 
Couples
716
 
Solo
37
 
Business
15
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Woodland, WA
Senior Contributor
47 reviews 47 reviews
42 hotel reviews
Reviews in 35 cities Reviews in 35 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 17 June 2013 NEW via mobile

This is not Jamaica or Hawaii time. These folks work hard and provide great service. Tips: Happy hour is different at every bar. Pool bars are earlier, Duna sports bar is between 6-8, 2 for 1 They serve beer in cans so they are not ice cold and /or they get warm quickly so bring a can coozy. There is... More

Was this review helpful? Yes 2
See 4 more reviews by tlcjunk for Cancun
1 review
5 of 5 stars Reviewed 17 June 2013 NEW via mobile

The hotel is right in front of shopping mall which also has restaurants. Pools and jacuzzis are clean and big!! Staffs are very friendly and helpful. I will come back this hotel when I visit Cancun again!!

Was this review helpful? Yes 1
Chicago, Illinois
Contributor
13 reviews 13 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 16 June 2013 NEW

We stayed from June 7-14 with our family of 5. The villas works well with our sons sleeping on the sofa bed and our 9 year old daughter sleeping on the chaise lounge. It would be kind of tight to get a rollaway bed in the room. We were in building 5 on the 5th floor. It's directly above the... More

Was this review helpful? Yes 1
See 3 more reviews by Terry M for Cancun
Denver, CO
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 16 June 2013 NEW

We just returned from a week at the Lagunamar. Loved it! Stayed in a 2-bedroom in building 14. Great view of the "quiet" pool and beach. Room was clean, comfortable and well appointed. As a Westin owner and SPG member I am hooked on the heavenly beds. Air conditioner worked well and there were ceiling fans in every room. Once... More

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Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 16 June 2013 NEW

Well let me start my saying I have been to Cancun at least 13 different times. We own at the Royal Resorts, but I thought it might be nice to check out the Westin Lagunamar. Big mistake the only thing this resort has going for it is it's updated rooms and a nice location.. Pools were large, but on the... More

Was this review helpful? Yes 1
See 3 more reviews by Tammy1988 for Cancun
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 16 June 2013 NEW

This is a great hotel with very friendly staff. We own a timeshare through another company and traded points through Interval. The 2-bedroom villa was more than adequate and the resort is clean and well-maintained. This is a great property for families with kids. There is plenty to do at the resort where you almost don't need to go off... More

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WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
17 June 2013

We are happy to read your comments about our friendly staff and well maintained facilities, it is a pleasure to welcome you to our spectacular resort and please be welcomed soon to your home away from home in the Mexican Caribbean! Warm Regards, The Westin Lagunamar Management Team More

2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 16 June 2013 NEW via mobile

Great customer service, beautiful scenery, everything a vacation should be and more! You can't be disappointed unless you love complaining about little things. We went for the beach and weren't disappointed in the least!

Was this review helpful? Yes
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
17 June 2013

Dear Guest, We want to thank you for taking the time to post these nice comments, please come back soon to paradise and to our spectacular resort with beacutiful infinity pools, we are glad to know you enjoyed our facilites so much. Sincelery, The Westin Lagunamar Management Team More

York, NE
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 14 June 2013 NEW

What a beautiful place to stay. Was very pleased with the Bellman Valentin. Was very friendly, courteous and helpful getting us where we needed to be and handling our luggage with care. I also agree that they need a bigger vehicle to transport patrons and that building 1 had beautiful views. Great week.

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
15 June 2013

Dear Guest, Thank you very much for taking the time to post this review, we appreciate your mention as we recognize all our associates who provided a beyond service to our valuable guests. We look forward to welcoming you near future! Sincerely, The Westin Lagunamar Management Team More

Matthews, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

We just returned from a 4 night stay at this hotel. The hotel was clean, the workers beyond friendly and the view was amazing. Have to give a shout out to Tonia at the concierge desk - when the tour we wanted wasn't going due to the weather she was able to locate another tour for us to go on... More

Was this review helpful? Yes 1
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
14 June 2013

Dear Guest, We would like to thank you for your nice comments about our friendly staff and our good restaurants, Thank you for choosing our resort for your refreshing stay! We will share your comments with our associates and will recognize them as well. We hope to welcome you near future! Warm Regards from Cancún The Westin Lagunamar Management Team More

Chapel Hill, North Carolina
Senior Contributor
37 reviews 37 reviews
30 hotel reviews
Reviews in 26 cities Reviews in 26 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed 13 June 2013 NEW

Having read some mixed reviews of this property, and also lacking any real desire to go to Cancun, my family and i went with some trepidation. But thanks to a very generous SPG offer, we couldn't turn it down. I have to admit that i was ready to "fight" and wrote down all the negative comments in advance. But from... More

Was this review helpful? Yes 4
WLMManagement, Manager at The Westin Lagunamar Ocean Resort, responded to this review
14 June 2013

Dear Guest, We would like to thank you for your wonderful and detailed review. This review makes us believe that our efforts on service and care were worth it. We love making you feel like home and we are glad to know that you had the real Westin Lagunamar Experience, we can always improve in certain areas and we thank... More

 
 
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Additional Information about The Westin Lagunamar Ocean Resort

Also Known As:
The Westin Lagunamar Ocean Hotel
The Westin Lagunamar Ocean Hotel Cancun
Westin Lagunamar Ocean Hotel
Cancun Westin
Address: Km 12.5 Blvd Kukulcan | Zona Hotelera, PO Box 834 Apdo., Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#15 Luxury Hotels in Cancun
#15 On the Beach Hotels in Cancun
#16 Family Hotels in Cancun
#25 Romantic Hotels in Cancun
Price range (per night): RM446 - 1,048
Hotel Class:4 star (4*)
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