The hotel is right in front of shopping mall which also has restaurants. Pools and jacuzzis are clean and big!! Staffs are very friendly and helpful. I will come back this hotel when I visit Cancun again!!

We stayed from June 7-14 with our family of 5. The villas works well with our sons sleeping on the sofa bed and our 9 year old daughter sleeping on the chaise lounge. It would be kind of tight to get a rollaway bed in the room. We were in building 5 on the 5th floor. It's directly above the... More

We just returned from a week at the Lagunamar. Loved it! Stayed in a 2-bedroom in building 14. Great view of the "quiet" pool and beach. Room was clean, comfortable and well appointed. As a Westin owner and SPG member I am hooked on the heavenly beds. Air conditioner worked well and there were ceiling fans in every room. Once... More

Well let me start my saying I have been to Cancun at least 13 different times. We own at the Royal Resorts, but I thought it might be nice to check out the Westin Lagunamar. Big mistake the only thing this resort has going for it is it's updated rooms and a nice location.. Pools were large, but on the... More

This is a great hotel with very friendly staff. We own a timeshare through another company and traded points through Interval. The 2-bedroom villa was more than adequate and the resort is clean and well-maintained. This is a great property for families with kids. There is plenty to do at the resort where you almost don't need to go off... More

Great customer service, beautiful scenery, everything a vacation should be and more! You can't be disappointed unless you love complaining about little things. We went for the beach and weren't disappointed in the least!

What a beautiful place to stay. Was very pleased with the Bellman Valentin. Was very friendly, courteous and helpful getting us where we needed to be and handling our luggage with care. I also agree that they need a bigger vehicle to transport patrons and that building 1 had beautiful views. Great week.

We just returned from a 4 night stay at this hotel. The hotel was clean, the workers beyond friendly and the view was amazing. Have to give a shout out to Tonia at the concierge desk - when the tour we wanted wasn't going due to the weather she was able to locate another tour for us to go on... More

Having read some mixed reviews of this property, and also lacking any real desire to go to Cancun, my family and i went with some trepidation. But thanks to a very generous SPG offer, we couldn't turn it down. I have to admit that i was ready to "fight" and wrote down all the negative comments in advance. But from... More