From the very moment we arrived at the hotel the ambiance of the entire establishment was apparent. The sevice and friendliness of the staff was outstanding. The food in the main cafeteria was very pedestrian but acceptable. The Japanese restaurant was outstanding. The steak house was OK. The only problem we had was the handicap accessibility of the pool. I... More

The Good: -Jesus and Star Friends were great. -Friendly staff. -Housekeeping did a good job. -Promotes relaxation. -Plenty of lounge chairs at the pool/beach. -Hardworking waiters. -Breakfast. The Bad: -The beach needs to be combed... or at least the volleyball area. -Food totally average (with the exception of the breakfast buffet), with the Mexican offerings absolutely horrible, bland and extremely... More

Good relation price benefit, nice service, except in the front desk, where employees have improvement opportunities, good food, and one of the best shows I have seen in the nights for this type of hotels. I recommend when you visit Cancun, rent a car, is less expensive than a taxi, give you mobility, which is necessary there and is not... More

We just got back from a 7 day stay at the Iberostar Cancun and we had a great time and we will definitely come back again. The hotel staff- from our check-in(pedro) to the Star Friends(Jesus, Sunday, Daniel,and all of the Star Friends were great!!) our 15 year year old son wanted to stay another week because he has so... More

We just got back from a family vacation (my parents, wife, and 1 year old), and we had an excellent time. Everything was very family friendly. Rooms: Because I was traveling with my infant who needed nap time, I sprung for the junior suite. This was a great decision. The room was gorgeous. It had a separate living area where... More

Hotel was excellent, service well about average, buffet food was buffet food. Drinks watered down, but resturants very good. Beach and pools very nice except for the red yellow green black flag thing. Leave your ipad, laptop at home internet was horrible, but then you dont need that crap, your on the beach right??

We enjoyed our stay here very much. Rooms - The ocean-view balcony room was nice, clean with a simple bathroom (nothing fancy, but nice). Our balcony was a perfect size - you could walk out and sit comfortably - had 2 chairs and a small table - that was a very nice feature. The beds are very comfortable. Lobby -... More

The hotel was beautiful and the staff very friendly. Check in was quick and the room was very nice. Maid service was perfect. The noghtly shows were very good. The only dissapointment was the food and the fact that everything shut down by 1am. The food was cold everytime we ate in at the buffet. The only hot meal we... More

My husband and I just got back from a 5 day stay at the Iberostar Cancun. It was great. We have visited the area 8 times and this was the best. I read the reviews before I chose the hotel. It is a good idea to make reservations for the restaurants before you depart for your trip. After arranging by... More