Sun Palace (Cancun, Mexico): See 2,276 Resort Reviews and 3,167 Photos

Also Known As:: Sun Palace Cancun; Sun Palace Hotel Cancun; Cancun Sun Palace

Address: Blvd. Kukulcan Km 20 | Zona Hotelera, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#2 Romantic Hotels in Cancun

#5 Top resorts Hotels in Cancun

#5 On the Beach Hotels in Cancun

#6 Luxury Hotels in Cancun

#21 Family Hotels in Cancun

Price range (per night): RM913 - 1,450

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: As the first couples' only resort in Cancun, Sun Palace is the perfect retreat from the every day stress. This oasis for couples lies along the coast overlooking the turquoise Caribbean Sea. Conveniently located at just 15 minutes from the airport, this property provides service and amenities of the highest level. We invite you to enjoy this old favorite in a whole new way. A stunning coast line serves as a dramatic backdrop for this recently renovated resort featuring 252 richly appointed guestrooms. Five restaurants and three bars cater to a full range of tastes and moods. Golf enthusiasts can play all year round at the nearby Moon Spa & Golf Club which houses the only Jack Nicklaus Signature golf course in Cancun. Expert hands deliver spa services to those who seek a serene and rejuvenating experience. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, Orbitz, Travelocity, Caribbean Online Mgt Corp., Booking.com, BookIt.com, MexVax and Tingo so you can book your Sun Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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2,276 reviews from our community

See which rooms travellers prefer - 521 traveller tips

petePa_

pa.

1 review

“PERFECT WEEK AS EXPECTED!”

Reviewed 19 May 2013 NEW

We just returned from a wonderfull week at Sun Palace. We are members, and this was not our first time at Sun. Weather was beautiful, service was great. Martin at guest services, is so wonderful, and goes the extra mile to help in any way he can. Also check out the pool by Snack Bar, Katrina was a wonderful server,... More

Was this review helpful? Yes 3

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BillCindyJ

Chesterfield, Virginia

Senior Reviewer

7 reviews

4 hotel reviews

Reviews in 3 cities

11 helpful votes

“Pleasant Cancun experience”

Reviewed 18 May 2013 NEW

Just returned from 6 night stay at Sun Palace. Overall it was a good trip with lots of plus' and a couple of disappointments. Firstly the Resort is beautiful and very, very clean everywhere you looked. The staff is top notch as far as friendliness, warmth and helpful attention to your needs. We want to give a special shout out... More

Was this review helpful? Yes 4

Doug J

Gray, Maine

2 helpful votes

“Always wonderful”

We have been to Cancun/Riviera Maya 11 times. We have stayed at several Palace Resorts in the past and have liked them all but Most recently we stayed at what has become our favorite the Sun Palace for our third time April 13th thru April 20th. As we have come to expect great service, great food and accommodations from Palace... More

Alyssa B

Columbus, Ohio

“Great Honeymoon Location!”

My husband and I just spent our honeymoon at The Sun Palace in Cancun. We could not have picked a better honeymoon location. Sun Palce is so well kept and the staff were great! We were both very impressed with the cleanliness of the pool and beach areas. We never had problems getting a chair or a towel. Our favorite... More

Robert D

Lansdale, Pennsylvania

“Awesome vacation”

From check in to check we had a fantastic time. The staff was heplful and pleasant, the room and view was fantastic, the food was great and facilities exellent! We will be back to Cancun and the Sun Palace! Great trip!

Was this review helpful? Yes 1

aesparkle2002

Contributor

16 reviews

5 hotel reviews

Reviews in 5 cities

9 helpful votes

“Fabulous hotel with wonderful customer service!!”

Reviewed 17 May 2013 NEW

We went here for our honeymoon and absolutely LOVED it!! Everyone was super sweet and always helpful! We had no problems whatsoever with this resort. The food was wonderful, had no problems with it! Did not get sick at all! There was always someone down by the beach who brings your beach chairs out along with a table. Always a... More

Was this review helpful? Yes 2

See 3 more reviews by aesparkle2002 for Cancun

Elated about your Honeymoon experience! Getting an upset stomach, at least in Cancun is a thing of the past, thankfully. At least when it comes to food handling. The torrist industry is very conscious of the infamous "Montezuma's revenge" and every reputable hotel and resort has health and safety protocols in place. Do people get sick? Yes. Oftentimes they drink... More

Elizabeth K

Saint Louis, Missouri

Reviewer

4 reviews

Reviews in 4 cities

30 helpful votes

“Most Amazing Vacation”

Went to Sun Palace May 1st thru May 11th, had a conceirge room with an amazing view. So many things to say and please remember that everyone's taste is different-what they find important in a vacation may not be important to you. I will first start by mentioning that this was my 10th trip to Mexico, we have been to... More

Was this review helpful? Yes 5

Indoubtedly one of the best reviews. I loved your description of the usage of the jacuzzi. Precisely what it was meant for. The frosted glass in toilet and shower stalls is to give some privacy, yet let natural light in. Of course they have lights. But solid doors make it look so lugubrious... I agree that many of the not... More

Lorena S

sacramento

1 helpful vote

“the Chef "CHE" was fantastic during our special dinner”

some of the staff at the sun Palace were super nice and amicable but I am sorry to say that some of the staff at the hotel were rude. The front desk was great, the shop NOT VERY GOOD except for the lady that help us at the shop on last day of our stayed. The Life guard at the... More

I am rather baffled at your comments. Don't get me wrong, I'm not doubting them. It is only that you seem so selective. I wonder if I could ask you to elaborate a bit more on what it is that you found wrong with certain servers as will as with the breakfast buffet and the Italian restaurant. My e mail... More

cindyron42608

cincinnati,oh

10 helpful votes

“Another wonderful vacation at Sun Palace!!”

We returned two weeks ago from our ten day stay April 24th - May 4th 2013 at Sun Palace and spend part of every day wishing we were back already! Up front we have been Palace members since 2008 and haven't regretted that decision once. This trip only further added to our complete satisfaction. Sun Palace, from it's GM, Pablo... More

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cindyron42608 has 1 more review of Sun Palace

“Second stay even better than the first!”

Reviewed 7 May 2009

Gaurav G

Santa Clara, California

2 reviews

Reviews in 2 cities

“Amazing time at Sun palace”

Reviewed 16 May 2013 NEW

We had an awesome experience at Sun palace resort. Very friendly staff and great food 24x7. We had awesome dinner at the beach. Bartender at the lobby bar was very nice. He will make all the drinks that you can think of. Saaraim and Nayeli were great servers at our concierge dinner at the beach. Overall the experience was great... More

Thank you for your very kind words. The bartenders at Sun Palace are a very creative bunch. What with all there is to be mixed it never ceases do amaze that they still can invent "new" concotions and apparently quite good ones. It is very pleasing that you found us to provide good service for your money. The most expensive... More

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Sun Palace All-inclusive Resort Reviews, Cancun

Sun Palace

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