Hard Rock Hotel Cancun (Mexico): See 626 Resort Reviews and 737 Photos

Also Known As:: Cancun Palace Hotel Cancun; Cancun Palace; Cancun Palace Hotel; Cancun Palace Resort; Palace Hotel Cancun; Cancun Palace Cancun

Address: Boulevard Kukulcan Km 14.5, Cancun 77500, Mexico

Phone Number:

Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun

Amenities:

Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Children Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#22 Luxury Hotels in Cancun

#22 Top resorts Hotels in Cancun

#26 On the Beach Hotels in Cancun

#29 Family Hotels in Cancun

Price range (per night): RM942 - 2,091

Hotel Class:4 star (4*)

Official Description (provided by the hotel):: After a complete rockin’ renovation, Cancun Palace debuted as the all-inclusive Hard Rock Hotel Cancun in October 2012. Featuring enhanced, new facilities and guestrooms and located in the heart of Cancun's hotel zone, Hard Rock Hotel Cancun boasts unmatched, all-inclusive luxury accommodations including in-room double Jacuzzis, fine dining, top-shelf drinks, 24-hour room service, live entertainment and more. The beachfront property also features Hard Rock's signature Rock Star Suite and showcases an extensive collection of authentic memorabilia from international and local music artists, while incorporating diverse music genres throughout. ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, BookIt.com, Priceline, Caribbean Online Mgt Corp., Amex, Booking.com, Jetsetter, Travelocity, Venere, Otel, Olotels, Tingo and Hotels.com so you can book your Hard Rock Hotel Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

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626 reviews from our community

See which rooms travellers prefer - 188 traveller tips

Elizabeth C

Los Angeles, California

2 reviews

“AMAZING”

Reviewed 17 June 2013 NEW

My family and myself were totally blown away at how awesome this place was. From the layout of the place to the amazing retaurants they have, we fell in love! The staff were VERY attentive. They really made us feel at like royalty no joke! We promised our selves we definitely would be back. Thanks Hard Rock Hotel Cancun for... More

Was this review helpful? Yes 2

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PapizGirl

Dallas, Texas

Senior Reviewer

8 reviews

6 hotel reviews

Reviews in 6 cities

3 helpful votes

“Compact Rooms Miss The Mark”

Reviewed 16 June 2013 NEW

Came with family. Had two adults and one child in the room. All rooms have an enormous hot tub between the beds and the bathroom that takes up any free walking space. One tiny closet and 4 drawers. We used the hot tub to store our luggage. Very minimal counter space and poor lighting. Great views of the ocean, food... More

Hi there family! And thanks PapizGirl for your review. We understand it can get a little crowded when traveling with the band, and we are sorry to hear that you did not love the double Jacuzzi in your room. Rolling with an entourage means you're going to need a few things to keep the band together, starting with appropriate accommodations;... More

Suefrombournemouth

Bournemouth, United Kingdom

Senior Contributor

45 reviews

14 hotel reviews

Reviews in 25 cities

34 helpful votes

“Very good”

My daughter aged 23 and I stayed for 11 nights in May. Our room was on the 7th floor looking out to sea. The room was clean and of a fair size with the jacuzzi taking up a lot of space. There is a separate shower room with a toilet, two sinks in the main bedroom but screened off with... More

Was this review helpful? Yes 3

Hi Suefrombournemouth, we appreciate your very detailed review, and we are thrilled to hear that you and your daughter had a wonderful rocking vacation with us! From the moment you arrived till the moment you left, and felt the royalty treatment from the staff, especially Lenny at the 3rd floor splash bar, we will let him know he rocked your... More

Rhonda D

Jasper, Georgia, United States

1 review

2 helpful votes

“Saved my trip and changed my mind about Hard Rock”

Reviewed 15 June 2013 NEW

At first when I arrived in the loud lobby, I thought that we had definitely landed in the wrong vacation. All of my other visits to Cancun have been to quite lobbies and quiet resorts. I even tried to change resorts but I could not get through to Orbitz within hours of getting to the hotel. When we got to... More

Was this review helpful? Yes 5

Greetings from your friends in Hard Rock Hotel Cancun, Rhonda D, thank you for your kind comments. We know that it must be very difficult to go through a situation like this as you said, in a foreign country, different language, etc… however we are glad that the concierge team, specially Pam and Veronica were there for you to help... More

chicobc

Medford, NY

6 reviews

3 hotel reviews

Reviews in 5 cities

8 helpful votes

“SINGLES, COUPLES, FAMILIES”

This hotel is rockin'! Perfect for anyone! Restaurants are fabulous and so was the service. Everyone was very helpful and eager to please. Rooms are beautiful with jacuzzi in every room. Plenty of towels. Room service was right on time and excellent.

Yay chicobc, thanks for the short & sweet review, we are thrilled to hear you had a great time at our resort and we agree with you….it´s rockin´! SAVE THE PLANET. More

terrytman26

kansas city missouri

33 reviews

8 hotel reviews

Reviews in 10 cities

17 helpful votes

“safety in cancun”

Reviewed 14 June 2013 NEW

this may be one of the safety places we have ever visited. I believe all the killings in mexico occur along the us boarder and certainly not in the hotel zone. we have been for 10 straight years and am going back in july. Go have fun and enjoy

See 7 more reviews by terrytman26 for Cancun

Hi there terrytman26, thank you for your comments, indeed Cancun is one of the most beautiful and safest travel and vacation destinations in Mexico. Thank you for inviting our readers to visit us, they surely will have a blast! Let’s rock n roll! SAVE THE PLANET More

Holly B

London

4 helpful votes

“Hard Rock, the great and the not so great”

Reviewed 13 June 2013 NEW

Me and my partner went for 2 weeks 25th May 13. - 8th June, first let me say me and my partner are very fair people. Upon arrival we were given a glass of Miami Vice, very quick check in bags taken by bell boys to our rooms (could of arrived at our rooms quicker this took 45mins). all inclusive... More

Was this review helpful? Yes 6

Hi there Holly B, greeting from your friends in Cancun Mexico! Thank you for your review. We are thrilled to hear that you loved the all inclusive experience with us. At Hard Rock Hotel Cancun we've transformed the typical all-inclusive vacation into a rock star paradise and we agree with you, our rooms are some serious rock star dig with... More

James A

“Great Staff!”

Reviewed 12 June 2013 NEW

The whole experience was great. It all started with Livier Escalante at the reservations. I called the hotel and she picked up. She was very knowledgeable and helpful in explaining all the specials and packages. She replied to all my emails promptly and answered all my questions. Every time I had to call the hotel, I would ask for her... More

Thank you for sharing your comments James A, we are glad that you felt the rock star service from the staff specially Livier Escalante in the reservations team. Thank you again for recommending us to all our readers and future rockers! We look forward to welcome you here at Hard Rock Hotel Cancun More

legroe3289

Boston, Massachusetts

Reviews in 3 cities

6 helpful votes

“Awesome vacation with two issues”

We stayed 6 nights and loved every second of it. The only reason this review is not 5 stars is because of two issues. First, on two occasions we returned to our room and our patio door was unlocked. We checked this every morning before leaving the room because we were on the third level which any one can access... More

Was this review helpful? Yes 4

See 2 more reviews by legroe3289 for Cancun

Thank you for sharing your experience with us legroe3289, we apologize you had this inconveniences in the last hour of what could have been a perfect stay; we passed your comments to our Management so the housekeeping make sure the balcony doors are left secured and also the store vendors to ensure we deliver great service every time. However we... More

SuzMT

Miami, Florida

1 helpful vote

“Moldy, rundown”

For the past 30 years we have visited Cancun, always having an enjoyable vacation. This year was the exception as we have had the worst vacation ever. Originally, we were members of the Beach Club (preconstruction), which was then transformed into the Palace Resorts. The service we have received over the years has been phenomenal, the food excellent, and the... More

Thank you for sharing your comments SuzMT. Please accept our sincere apologies for any inconvenience you may have encountered during your stay, this isn’t the type of experience we strive to deliver to our first time visitors we aim to turn our guests into Hard Rock raving fans and we are sorry we missed our mark this time. We appreciate... More

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Hard Rock Hotel Cancun All-inclusive Resort Reviews, Cancun

Hard Rock Hotel Cancun

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