The rooms are VERY basic! I was disgusted the first night with our room until they switched us the second night. Our air conditioner rattled very loudly (unable to sleep with it on), and I found gum wadded up on our wall. Gross! The beds were very uncomfortable. There is no bath tub for kids, and pretty much lower your... More

My boyfriend and I stayed for a week, his family are members and he hadn't been there in five years. The minute we got their he noticed how everything had changed unfortunately for the worse. Our room was a standard balcony room, king size bed, ocean view. It was clean but very outdated and fallin apart. The sliding glass door... More

We stayed at the Royal Solaris in April 2012 and had a great time...It was well worth it for the price...It is located right on the beach, great pool ( 3 pool areas and pool bar) and beach area...can find a beach chair without a problem, but if you want one in the shade, go down early. People will leave... More

I just returned from Cancun yesterday 05/20/12. My boyfriend and I stayed at the Royal Solaris and have no complaints. I was concerned before arriving because I read tons of reviews (some good, mostly not so good). I decided to take a shot and check it out for my own. I must say i was impressed. This would be our... More

We went to Cancun, Mexico as a family together last summer. It was a nice place. The staff was kind and very helpful. Pros: -Hardworking staff -The rooms are cleaned everyday with nicely folded towels -Useful personal items like soap and shampoo are given for free -Food has culture from around the world -Pool was amazing, the kids had a... More

This was my husband and I's very first time at an all-inclusive. Overall the stay was great. The pools were clean and not too cold. The food was ok. It could have been a little better but was edible our favorite part was the beach and pool so we definitely enjoyed that very much. Drinks by the pool and beach... More

Very good customer service, willing to go the extra mile for the guest More

So after reading all of the reviews before leaving, I immediately contacted our travel agent with some of my concerns. She suggested I take a copy of the reviews that concerned me and show them to the manager as soon as we arrived. Luckily I did not have to do this. When we arrived we were greeted so kindly by... More

We booked our room through expedia. We booked a king bed with a mini fridge. We got two full size beds and no mini fridge (which means they would not give us bottled water and the ice machine was locked so someone had to get you ice.) They moved us to another room, but it wasn't until the next day.... More