My favourite part about this resort was the staff. They were all very friendly and made you feel welcome. I've never been at a resort that has treated me so well. More

the best part was the entertainment, alexander david ivan and the kids club ivet they did a great job hosting activities. the hotel service was very accommodating. however i wished the food service never closed. thanks to general manager Mr. Martinez ! More

This was my second trip to Cancun and the first time I stayed at Sunset Lagoon. The first time I satyed at a hotel that cost more and I was expecting to get what I payed for this time. It FAR exceeded my expectations. The food here at Sunset was a lot better than the more expensive places. I loved... More

We try to stay at Sunset Lagoon every year. When you first arrive you see the smiling face of Fabian (the bellman). He is very friendly and makes you feel at home. Then you have David, Alex and Ivan for pool activities and night time events who are wonderful. At the restaurant you will see Rudy who is always very... More

First of all, my boyfriend and I were first timers to Cancun. The staff at Sunset Lagoon were warm & inviting. Everyone had a smile on their face regardless of the time of day! The nightly entertainment was fun and always changing. David & Alexander (the entertainers during the days) are awesome! Always had great advise and were excellent hosts... More

There is a difference between going to Sunset Lagoon during "off season" vs popular times, I am sure. We've been a member since 2003, and have gone back Dec 2007, May 2009, April 2011, April 2012. We've chosen to go during "off season" the last few times because we wanted to avoid the crowds. The place is very relaxing that... More

The Sunset Lagoon provided the ultimate vacation experience. David, Ivan, Alexander, and the entire staff made us feel at home and like we were the only guests at the resort. We wanted for nothing. The food was excellent, and varied each day with new selections. Rudy greeted us at the restaurant and saw to our every need. We could not... More

This was our first trip to Cancun and it was great. The staff at the hotel were so courteous, polite and willing to help in any way possible. Our a/c was acting up and in less than 10 minutes from our call someone was there to look at it. Eunice in the buffet area was so helpful and friendly, David... More

The staff here really takes care of you. Alexander, Ivan, and David are the people who really took care of me. When we had a problem with our room we were taken care of immediately. That was by far the best part of it. Everything was clean and when we needed something, a quick call to the front desk got... More