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Sunset Marina Resort & Yacht Club

3.5 of 5
Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Hotel amenities
Sunset Marina Resort & Yacht Club
Ranked #36 of 172 hotels in Cancun
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474 reviews from our community

    Trip type
Traveller rating
    198
    141
    40
    42
    53
Date Rating
Waukesha
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 21 May 2013 NEW

We were there between May 11 and May18, 2013. We bought our timeshare there in Feb 2003, so this was our 10 year anniversary of owning! Compared to Sunset Royal, it's obvious this resort is less "popular", and that's the reason we bought it. Of course having the beach readily available to jump in is a big draw for Royal,... More

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Chateauguay, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 19 May 2013 NEW

This is a great place to relax and enjoy the sun. There is entertainment and activities for the whole family. The staff is very courteous and helpful. The food is fresh and tasty. There is a good selection of drinks. Our room was big and clean. The grounds are beautiful. This place is on a beautiful lagoon but if you... More

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1 review
4 of 5 stars Reviewed 19 May 2013 NEW via mobile

To the staff of Sunset Marina Resort and Yacht Club..We would like to say a BIG thank you to all for such an enjoyable stay at your hotel. All of you made us so welcome and were kind and helpful.. Especially to Raul for makin our cocktails so quick, to Hector for being the nicest server ever that we had... More

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Harrisburg, Pennsylvania, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 10 May 2013

Food is predictable, drinks are boring,( Mexico has more beer to offer than just corona), bartenders seem not to care, pool is small, beach is non existing, literally sand covering rock, needs updating, reminded me of a 70's nudist resort, the 3 bedroom suites are huge, the 1 bedroom suites are not that being said this resort has charm this... More

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DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
15 May 2013

Thank you so much for sharing your experience and your comments will give us the opportunity to improve our guest experiences. Please be assured that we will communicate your concerns to the appropriate departments. We are very serious when it comes to providing exceptional service and exceeding our guest expectation. We sincerely regret for any inconvenience you may have experienced... More

Ottawa, Ontario, Canada
1 review
4 of 5 stars Reviewed 9 May 2013

I enjoyed our stay at our little resort. The food at the one fine dining restaurant there was excellent. I recommend the parmesan pie app, mmmmgood! The buffet food was also good. I want to thank Gonzalez from the buffet for coming to our rescue and crawling under a bridge to retrieve our belongings that were stolen and then dumped.... More

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DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
16 May 2013

Thank you for such a nice review. What a pleasure to read that you were satisfied with our services and enjoyed your stay with us! Your enthusiasm for our team is very much appreciated and will be a great source of motivation. I will certainly not fail to share your very kind compliments with them. We are glad that your... More

1 review
4 of 5 stars Reviewed 3 May 2013 via mobile

We stayed feom april 20 to the 27. We didn't leave the hotel during the nigth because the service of bar tenders Cristian, Ruben and Raul was spectacular. We enjoyed talking to other Guests. The hotel is very cousy and they make feel like a King and Queen. Food is excellent. We will be back. Cancun is very pretty. Rooms... More

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DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
9 May 2013

Thank you very much for your kind comments. We are always grateful to hear directly from our guests about how much they enjoyed their stay with us. The staff will be delighted to see your review. We look forward to welcoming you back soon. More

Indianapolis, Indiana
1 review
5 of 5 stars Reviewed 3 May 2013

Five girls came with myself to the Sunset Lagoon looking for a relaxing yet fun vacation. We fit everything into our schedule from relaxing on the beach, enjoying good meals, scuba diving, parasailing, and days/nights out in the city. Everything each of us wanted to do was made possible with assistance. The resort staff was exceptional, most notably Alexander Perez,... More

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DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
9 May 2013

Thank you very much for taking the time to post a review on Trip Advisor following your recent stay with us. In the heart of Cancún’s hotel zone, Sunset Marina is in the ideal location for a Cancún vacation, and we are delighted that you enjoyed this experience. It is lovely to read that you will return to stay with... More

Seattle, Washington
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 May 2013

Our package included being picked up at the airport. We waited for almost half an hour before the person came for us. We had a "regular room". We had to climb up 36 steps to get to it! At 71 not as easy as when I was 31! We were moved on the 2nd day to a room that was... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
9 May 2013

We sincerely appreciate and value your feedback. We regret to hear we failed to provide you with a vacation experience which reflects our commitment to quality and excellence. We make sure this is done to avoid any confusion or hassle for our visitors to ensure a worry free and fun vacation. Please know that we value the opinions and comfort... More

Eagle, Colorado, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 30 April 2013

Very nice, quiet, clean and well run resort. The staff was very friendly and helpful, especially Jose Luis and Carlos Ortega at the front desk, and we really enjoyed Sergio, Alejandro, Rudy and Eunice at the dining room. We loved the water taxi to the Sunset Royal. The kids had a blast learning how to Fly Board and the instructors... More

Was this review helpful? Yes 1
DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
2 May 2013

We are delighted to read your very positive posting on TripAdvisor regarding your recent stay with us. We have shared your very kind words with all the staff with whom you came in contact, from the Front Desk to the Restaurant. The fact that you found all the staff thoughtful makes us so very pleased. We all look forward to... More

Detroit, Michigan
1 review
4 of 5 stars Reviewed 30 April 2013

Until recently known as Sunset Lagoon, my family and I have visited this resort or one of its affiliates since 1994. We continue to return because of the quiet lagoon setting, but mostly the friendly care and courteous interest we receive there. It is a short trip by boat or van from this resort to Royal Sunset Resort oceanside for... More

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DavidZCancun_Mexico, Manager at Sunset Marina Resort & Yacht Club, responded to this review
2 May 2013

We very much appreciate comments from guests and even more so when the guest is a repeat visitor. It is a real pleasure to know that you found Sunset Marina to be your favorite to stay in Cancun. Your praise on the quality of service is certainly the most important compliment to us. Please know that we will be sure... More

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Additional Information about Sunset Marina Resort & Yacht Club

Also Known As:
Sunset Lagoon Resort Hotel And Marina
Sunset Lagoon Hotel Marina
Sunset Lagoon
Sunset Lagoon Cancun
Cancun Sunset Lagoon
Sunset Lagoon Resort
Address: Blvd. Kukulkan Km. 5.8, Zona Hotelena, Cancun 77500, Mexico (Formerly Sunset Lagoon Resort Hotel & Marina)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Free Breakfast Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotels in Cancun
#40 Romantic Hotels in Cancun
Price range (per night): RM377 - 1,244
Hotel Class:3.5 star (3.5*)
Reservation Options:
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Sunset Marina Resort & Yacht Club
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