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Casa Maya Cancun

Boulevard Kukulcan Km 5.5, Cancun 77500, Mexico
Hotel amenities
Casa Maya Cancun
Ranked #75 of 175 hotels in Cancun
3.5 of 5 stars 417 Reviews
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417 reviews from our community

What travellers say about this hotel
  • Hotel zone(15)
  • Time share(15)
  • Pool area(8)
  • Very nice(7)
  • Hot tub(6)
  • Timeshare presentation(6)
  • Pretty good(3)
Traveller rating
    112
    153
    75
    42
    35
Only show reviews for Family (130) | Couples (112) | Business (2)
Date Rating
San Dimas, California, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 14 May 2012
2
people found this review helpful

My husband and I were booked at this hotel through the Interval/ Marriott Gettaway Time share program. When I read the negative reviews I became worried and called Marriott who assured me that they had never heard of any of the complaints regarding pressure to go to a time share presentation, bad rooms, etc. We were booked into an ocean... More

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Atlanta, Georgia, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 May 2012
1
person found this review helpful

My husband and I celebrated our anniversary, and decided to visit Cancun again. Last year we were in the Mayan Riviera, this year we stayed at Casa Maya in Cancun. What a great location! I had read months of reviews about the hotel, so we were not sure what to expect...we were amazed! Although the hotel is dated, the customer... More

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Saint Louis, Missouri
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 May 2012
3
people found this review helpful

We went there as part of a Getaway from Interval International. We already have a time share and we had in fact already payed in full for our Getaway. The hotel staff would not release the key to our room until we had spoken to a time share person, who pretty much told us that if we did not say... More

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Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 29 April 2012

took another couple with us and we had a very nice vacation. the rooms were very clean, comfortable and pretty. More

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See 4 more reviews by Swimnurseteacher for Cancun
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 24 April 2012

We really enjoyed this condo. Sure it was a little old and dated but was a great location. Right on a very calm beach with lots of shade structures. The evenings were quiet and we enjoyed sitting on our balcony watching the boats pull in and out of the harbor. The rooms are being redone and tehy were working right... More

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Anaheim Hills, CA
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 23 April 2012
3
people found this review helpful

First the good: Staff is courteous and friendly. Lobby area is clean. The beach is about a 200 yard walk, and is never crowded. The ocean water was warm, calm, and relatively clean. (Actually, in the evening, schools of fish would literally come within a few feet of the shoreline.) The swimming pool was clean, well maintained, and at a... More

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San Jose, CA
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 22 April 2012

We stayed as a couple with our grownup daughter, for 2 weeks. We reserved a 'getaway' through our timeshare organization. We arrived late (near midnight) and were speedily checked in and got to our rooms. We didn't do a timeshare presentation, and still got a wonderful room in the Tower B. The rooms (2 bed) were huge and light, nicely... More

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Kenosha
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 April 2012
1
person found this review helpful

My husband has owned a timeshare unit here for over 12 years and had not been there for over 10. We started off in the older style rooms which were ok - not great - but ok. The beach could not have been better. The staff goes out of their way to be accomodating and friendly. The grounds and the... More

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northbrook
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 10 April 2012
1
person found this review helpful

We are owners at Casa Maya and have been for 10 years we were told 10 years ago that all the rooms would be upgraded and they were opening 4 more resorts we could also use. ALL LIES. Its been 10 years and it was horrific this year with their new ELITE members. I read a review that the people... More

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Chesterton, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 April 2012
3
people found this review helpful

Traded my upscale Marriott week for a week at Casa Maya and will not go back. The sales person held my room until I agreed to attend a sales presentation. When I finally told him 'NO' and started to complain my room became available quickly. This place treats you 2nd class if you are not an owner and Elite member.... More

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Casa Maya Cancun Also Known As

  • Casa Maya Hotel Cancun
  • Hotel Casa Maya Cancun
  • Cancun Casa Maya
  • Hotel Casa Maya
  • Imperial Fiesta Club Hotel Casa Maya
Address: Boulevard Kukulcan Km 5.5, Cancun 77500, Mexico

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