We stayed here in late March using Gold Passport points, and overall our experience was good. The beach was beautiful, the location was right in the heart of the action (may be a negative for some) and the staff was friendly and helpful. We were on the club level, but the Regency Club was nothing special. The continental breakfast was... More

We came for a conference and stayed an entire week on the 9th floor with a wonderful view of the ocean and the beach. The room had two beds, a dining area and balcony with chairs and small table. The coffee was free along with two water bottles, but if we had used the tea bag the charge would have... More

I was in Cancun 2 week ago. I stayed at Hyatt regency for just two night and I really love it. the beach that is in front of the hotel looks like a pool. My kids could walk 30 feet into the beach and still be 4 feet deep. So for kids it is just perfect. we even saw some... More

I checked in May 7 thru May 12 , stayed at the Club Ocean view King bed ! Arranged for pick up at the air port on arrival and had request for a bouquet of flower in the room also. And I was delight to have made that choice! I was very please with Hyatt's Concierge services the 5 days... More

This was my second stay at the Hyatt Cancun, and I was a bit apprehensive as this time I was using Hyatt points (10,000 per night) rather than paying full price. Upon arrival I was told that I would be checking in at the Regency Club (14th fl), but was then told they were 'eating', so I would be accommodated... More

I chose the Hyatt Regency Cancun for a number of reasons - reputation, proximity to the beach and major entertainment center. However I am not altogether sure I will return to this same hotel if I were to visit Cancun again. Positives - beautiful beach is literally right outside the hotel, with nice beachside huts and lounge chairs. Major entertainment... More

Having acquired a room through priceline at this hotel, I was a little apprehensive after reading some mixed reviews, however, we consider ourselves travellers not tourists and therefore open minded to different cultures, customs and places. Mind you, we have been to Cancun plenty of times before with and without our kids, so I knew the exact hotel location which... More

While in Cancun for a conference my wife and I stayed for 5 nights at the Hyatt Regency hotel. I must admit that based on a number of adverse reviews in this forum we were a tad concerned however, I am pleased to say that our stay at the Hyatt was very pleasant and we would certainly stay at this... More

Second stay in two years. Staff is friendly, but the front desk staff is incompetent. Our first room faced South East and the music from Coco Bongo kept us awake until 4:00 AM. Staff moved us to another room on the opposite side of the hotel, noise problem solved, but the bed in the second room was terrible. When you... More