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Hyatt Regency Cancun

4.0 of 5
Blvd Kukulcan Km 8.5, Hotel Zone, Cancun 77500, Mexico
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Hyatt Regency Cancun
Ranked #47 of 175 hotels in Cancun
4.0 of 5 stars 595 Reviews
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595 reviews from our community

What travellers say about this hotel
  • Ocean views(21)
  • Breakfast buffet(21)
  • Very nice(17)
  • Great location(13)
  • Hotel zone(8)
  • Pool area(8)
  • Coco bongo(8)
  • Friendly and helpful(7)
  • Rooms are clean(3)
Traveller rating
    190
    238
    77
    59
    31
Only show reviews for Family (73) | Couples (240) | Business (28)
Date Rating
New York City, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 26 May 2012 NEW

I stayed here in June 2010. As I just took a trip to Bahamas, I was reminiscing about this hotel. The location of this Hotel is incredible as its close to clubs and a lot of restaurants. I had an ocean view and watched the sunrise every morning from my balcony. During the afternoon I would lounge on the Beds... More

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Columbia SC
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 25 May 2012 NEW

We recently stayed as a family vacation with two adult children. Decor is very modern, rooms are VERY roomy, pool areas are nice. Resaurants have nice ambiance, great views, and the food is pretty good. Breakfast buffet has a lot of choices, including local specialities. Beach is only so-so and concierege wasn't very helpful. The location is really great though... More

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See 2 more reviews by ccbozard for Cancun
Bodo, Norway
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 22 May 2012 NEW

We stayed in the hotel because of the conference, but eventually we've extended our stay a little bit because we couldn't leave the fantastic white sand beaches, emerald sea waves and generally deep relaxing lifestyle there. The breakfast bouffet was gorgeous with a lot of fruits, vegetables and local delicacies. The area adjacent to the hotel - safe and easy-to-access.... More

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Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
23 May 2012

Dear guests: Thank you so much for your kind comments regarding your stay; we are happy to learn you enjoyed our facilities, the beach in this beautiful part of the Mexican Caribe and our services. We look forward to welcome you back! Cordially, Blanca I. Meza Executive Assistant to General Manager. More

Los Angeles, California
Senior Contributor
28 reviews 28 reviews
Reviews in 14 cities Reviews in 14 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

My wife and I stayed at the Hyatt Regency Cancun for 6 nights in April. We got the 21 day advance rate and paid $163.50 USD a night (Ocean View King) I highly recommend getting ocean view, the views are stunning! Hyatt Cancun has a promo Double Food Bonus. Which if you give them $100, $200, $300 USD toward food... More

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See 4 more reviews by Gsrmode for Cancun
Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
22 May 2012

Dear guests: Thank you so much for your kind comments regarding your stay; we are very happy to learn that our main purpose, which is helping you have a great stay, was accomplished. We look forward to welcoming you back and enjoy the beautiful beach in this area of our Mexican Caribe. Cordially, Blanca I. Meza Executive Secretary to General... More

Copperhill, Tennessee
Contributor
16 reviews 16 reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 12 May 2012
3
people found this review helpful

My wife and I have stayed there twice. It is a great hotel for the money. Very close to shoping and restaurants. The bus stops are close going both directions. The concierge lounge leaves something to be desired. Breakfast is nothing more thant a barely there continental. The evening was the same every night and really not worth the money.... More

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Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
21 May 2012

Dear guests: Thank you very much for your comments and suggestions regarding our F&B departments; rest assured all your comments have been discussed with our Director of F&B in order to follow up and improve our services. Hopefully you will soon return and give us another opportunity to serve you better. Cordially, Blanca I. Meza Executive Secretary to General Manager More

Berkeley CA
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 May 2012

The Hyatt Cancun was both lovely and disappointing. The setting and secluded beach location are fantastic but it was overpriced for the quality and fell short of the high expectations I have for Hyatt. The bar overlooks the ocean but expect to pay a lot for appetizers; the breakfast buffet was pricey but good. I stayed here for an international... More

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Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
21 May 2012

Dear guest: Thank you very much for your comments; we are truly sorry to learn we did not live up to your expectations, as you are absolutely correct in saying that maintenance, attention to guests and F&B should be of the best quality. Needless to say, the Exco members have taken note of your comments and are doing their upmost... More

Charleston, South Carolina
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 May 2012
4
people found this review helpful

Disclaimer: Have been to Cancun numerous times and stayed in Cancun (Ritz, Le Meriden, Intercontinental, Hyatt etc etc) and Playa and allinclusives along Mayan Riveria so we feel we have great idea of great value for what you pay for the resort experience, and keep in mind there are numerous amazing hotels in Cancun and on scale of 1-10 (10... More

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Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
21 May 2012

Dear guests: Thank you very much for your kind comments regarding your stay. We are happy to learn you appreciated our efforts and enjoyed your visit with us. Hopefully you will do so again sometime in the future. Cordially, Blanca I. Meza Executive Secretary to GM More

Mesa, Arizona, United States
1 review
5 of 5 stars Reviewed 1 May 2012

We had the most amazing time at the Hyatt Regency from the moment we stepped into the lobby to the time we waved goodbye to beautiful Cancun. The rooms and grounds were beautiful and the staff was absolutely amazing! Alejandro, Jesus, Jose Luis, Pablo, Ramon, Ignacio and Rouelle we miss your smiling faces already! This is the best hotel to... More

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Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
2 May 2012

Dear guests: Thank you somuch for your kind comments. We are certainly happy to learn you enjoyed visiting this beautiful place in the Mexican Caribbean, and that our services were up to your expectations. Rest assured the personnel you mentioned have been commended for their efforts. Looking forward to welcoming you back soon, we remain, Cordially, Blanca I. Meza Executive... More

Clements, California
Senior Contributor
32 reviews 32 reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 30 April 2012

This Hyatt Regency is not up to the standard you expect from the Hyatt Regency brand. The maintenance was lacking; for example, the woodwork in the corridor near my room was damaged and not repaired or repainted. You expect better attention to detail at a higher quality hotel brand. Hyatt Regency Cancun is the hotel located just south of the... More

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See 15 more reviews by I-love-to-travel for Cancun
Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
2 May 2012

Dear guest: Thank you very much for your kind comments and suggestions; we are very happy to learn you enjoyed your stay. We have also taken note of your mentioning the condition of some areas; you are absolutely correct in saying that proper maintenance and engineering should always be present in a superior quality hotel. We would like to mention... More

Santa Rosa, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 30 April 2012
1
person found this review helpful

Exceeded my expectations in views, service, food and prices. Even our "city view" room looked out into azure gulf waters. The doormen knew my name on arrival, the check in/out was professional and smooth as silk. I heartily recommend the hyatt 50% off pre-pay special on food drink - sure, it keeps you in the hotel, but nothing to complain... More

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Samantha Castrejón, Guest Relations Manager at Hyatt Regency Cancun, responded to this review
2 May 2012

Dear guests: Thank you so much for your kind reviews and suggestions regarding your recent stay. We are very happy to learn you enjoyed it and have discussed your suggestions with our Exco. Rest assured these will be the focus of their attention. We certainly hope you will visit this beautiful part of the Mexican Caribbean in the not too... More

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Additional Information about Hyatt Regency Cancun

  • Hyatt Cancun
  • Cancun Hyatt
Address: Blvd Kukulcan Km 8.5, Hotel Zone, Cancun 77500, Mexico
Price range (per night):* RM361 - 955

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Hyatt Regency Cancun
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