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Barcelo Costa Cancun

3.5 of 5
Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Hotel amenities
Barcelo Costa Cancun
Ranked #65 of 172 hotels in Cancun
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2,002 reviews from our community

Traveller rating
    712
    583
    340
    207
    160
See reviews for
Families
269
 
Couples
624
 
Solo
24
 
Business
13
 
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 18 May 2013 NEW

Stayed here in January was worried as some reviews were not good , I can not believe what people are moaning about we paid the same price Going here as we did to Cyprus or spain you don't Get a 7 foot wide double bed ,mini bar ,waitress service Round the pool ,a huge TV ,walk in shower in Europe... More

Was this review helpful? Yes 2
Detroit suburb, MI
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 17 May 2013 NEW via mobile

We just returned from our week long vacation. Had a wonderful time! Loved the pool and the entertainment crew everyone worked so hard and was so nice. Poolside drink service was awesome! We ate the buffet the entire week, always something to eat. Rooms are clean and had a nice balcony. Beach is smaller but that didn't matter to me.... More

Was this review helpful? Yes 2
See 3 more reviews by avacadoaim for Cancun
Osoyoos, British Columbia, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 13 May 2013

My girlfriend and I stayed at the resort from the 23rd of April to the 30th. It was an excellent stay. We loved everything about it, the room was good (a little small) the food was excellent (amazing vegetarian selection) the buffet restaurant was by far our favourite, pool was great, beach was comfortable. The best was the service, they... More

Was this review helpful? Yes 2
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Costumer, Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

Liverpool
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 10 May 2013

This hotel was lovely, very clean and had everything you needed. The room was spacious and the bathroom was huge!! There was a hammock on our balcony which was nice although our balcony view looked out onto another building :-( The rooms had complimentary shampoos etc in and a hairdryer, they had an iron also. This hotel is a little... More

Was this review helpful? Yes 1
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Customer, Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future With best regards, Marc Giesemann More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 9 May 2013

I stayed at this hotel between 4/30/2013 and 5/4/2013. Most hotel staffs are nice, however, be very careful about the long distance call to U.S. from your room - it is $4/minute!!! Outrages in today's world. I found it the hard way, and the front desk manager Isis insisted on charging the full amount! The food is average or below... More

Was this review helpful? Yes 1
Petersburg, Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 9 May 2013

This is my 2nd visit to this resort in 5 years. First let me say that the staff offers the best customer service I have ever experienced. They make it their mission to be sure every need is met. The resort is smaller than some but make it much easier to go to the restaurants and beach without walking forever.... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Customer, Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future With best regards, Marc Giesemann More

Sosua, Dominican Republic
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 8 May 2013

spend 2 weeks here from feb18 to march 4 2013 small beach but there is room for everyone if you like sunbathing on beach there is a lot to look at here always a lot to see you can enjoy the passage of all sorts of boat the hotel is very nice extrimely clean rooms are spacious and cleaned every... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Customer, Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, We hope you give us another chance to serve you, if you happen to visit Cancun in the future With best regards, Marc Giesemann More

Worcester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 7 May 2013

We booked this hotel and stayed here in December. On the surface it looks ok, but there are few things you should be aware of if you are thinking of booking. The hotel beach is very small and gets over crowded vurtualy you are on top of each other. The food in the one buffet resteraunt is pure slop, but... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Costumer Customer’s feedback is very important to us. I have reviewed this claim regarding your recent trip to our hotel and I am deeply sorry that you encountered issues during your stay. Could you please help up with more information about your stay with us like stay dates, under what name the reservation was, also if you remember the... More

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Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 May 2013

This was our second stay at the Barcelo Costa Cancun. Both stays, the rooms were clean and updated with white furnishings and pale orange decor. They are not luxurious by any means - if you value fine bedding, comfort beds/pillows and designer amenities, book a 5 star property or Barcelo Palace property. The first time at this property, our bed... More

Was this review helpful? Yes
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Costumer, Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 30 April 2013

Just came back from a 2 week stay here with my boyfriend we are 22 and 23 and what an amazing place. Lovely hpt weather was 30-35 everyday! U hear some people complaining but there is seriously nothing to complain about at the hotel the staff are lovely the entertainment team are fantastic always got something going on in the... More

Was this review helpful? Yes 2
mpgiesemann, Marketing Office at Barcelo Costa Cancun, responded to this review
16 May 2013

Dear Costumer, Greetings, thanks for choosing Barceló Costa Cancún It was a pleasure to have you with us, Thanks for taking time to value and rate our product and services, It would be a pleasure to have you with your family on a longer break soon. With best regards, Marc Giesemann More

 
 
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Additional Information about Barcelo Costa Cancun

Also Known As:
Barcelo Costa Cancun Hotel Cancun
Barcelo Costa
Barcelo Cancun
Gran Costa Real
Costa Real Cancun
Barcelo Costa Cancun Hotel
Barcelo Costa Cancun Mexico
Address: Boulevard Kukulcan km. 4.5, | Lote D7 5 Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free Breakfast Free Parking Children Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Top resorts Hotels in Cancun
#49 Romantic Hotels in Cancun
#50 On the Beach Hotels in Cancun
Price range (per night): RM441 - 822
Hotel Class:3.5 star (3.5*)
Reservation Options:
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