We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.
All 175 Cancun hotels »

The Royal Caribbean

3.5 of 5
Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Hotel amenities
Special offer
Up to 50% off
The Royal Caribbean
Ranked #19 of 175 hotels in Cancun
4.5 of 5 stars 263 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

263 reviews from our community

What travellers say about this hotel
  • Happy Hour(10)
  • Time share(8)
  • Very friendly(7)
  • Maid service(6)
  • Bedroom villa(5)
  • Personal concierge(3)
Traveller rating
    167
    64
    18
    7
    7
Only show reviews for Family (102) | Couples (69) | Business (2)
Date Rating
Harrisburg, Pennsylvania
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 31 October 2011
1
person found this review helpful

I traded this resort from my interval international timeshare and this was one of the nicest trades I have ever made. The unit was large, I had the two bedroom, full kitchen. The resort was beautiful and the staff were excellent. We were there during a hurricane turned tropical storm and the staff were great at helping with our needs... More

Was this review helpful? Yes
See 3 more reviews by amishboatdrinks for Cancun
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 27 October 2011
1
person found this review helpful

This is by far the best resort I have ever stayed at. The rooms are great, a bit out of date but great. The Pool area is fantastic, large and spacious, and very well maintained. The staff was better than i could of ever expected, very accommodating and truly cared. The food was mouth watering at every restaurant, and still... More

Was this review helpful? Yes
Philadelphia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 27 October 2011
1
person found this review helpful

We just got back from a week at the Royal Caribbean in Cancun and we had a blast. This trip was for our 5 year wedding anniversary The hotel was exactly what I was looking for. We went on a timeshare that was a gift from my in laws, so I cant say anything about the value. We werent pitched... More

Was this review helpful? Yes
Greenville, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 October 2011
1
person found this review helpful

traveled with 3 kids 13,9,and 8 the hotel was very family friendly..our concierge Ian was fantastic...I cannot say enough about how wonderful the staff was. The staff was not pushy at all about buying a timeshare. I would go back to the royal resorts again. The rooms were clean we, we had a two bedroom on the 10th floor overlooking... More

Was this review helpful? Yes
New York
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 17 October 2011
1
person found this review helpful

I drink a lot of water and it can add costs to your vacation if you have to buy it. So when I can drink tap water at certain resorts I like to let the more adventurous travelers know. I drank tap water at the Royal Sands and the Royal Caribbean in Cancun for two weeks with no problems. The... More

Was this review helpful? Yes
See 2 more reviews by Goldenstarr for Cancun
Camilo_Royal_Resorts, Community Manager at The Royal Caribbean, responded to this review
7 November 2011

Thank you for taking the time to share your Royal Resorts experience with others. Your remarks are very helpful in allowing us to continue to deliver the most excellent experience. I'm happy to read your mention of the tap water at Royal Resorts. As you clearly state, it is safe to drink for all our guests. Thank you for the... More

New York City, New York
1 review
5 of 5 stars Reviewed 13 October 2011

Loved this place. The staff was great and incredibly helpful. The rooms were clean and quaint. The pool was a fun and relaxing. The beach was clean and the waves inviting. Loved it. Best bang for the buck I've stayed at. More

Was this review helpful? Yes
Fort Wayne, Indiana
2 reviews
5 of 5 stars Reviewed 12 October 2011

Just spent a glorious week at this resort. We were totally blown away by the accomodations, the first class service, the cleanliness of the resort and the friendliness of the staff. Our concierge staff member was "Obed" and he was so incredibly helpful and nice. The pool area was fabulous and my favorite "pool boy" was Cesar...he made sure that... More

Was this review helpful? Yes
San Mateo, California, United States
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 October 2011
4
people found this review helpful

We traded for this timeshare and overall it's a great place to stay. It is nestled with two other royal resorts so, as resorts go, it's quite large. The staff was great, the rooms were excellent. A few notes: - We traveled Oct '11. We got Alonzo as our personal concierge (all guests receive one) and with 2 months experience,... More

Was this review helpful? Yes
Camilo_Royal_Resorts, Community Manager at The Royal Caribbean, responded to this review
11 October 2011

Dear Guest: Thank you for taking a moment of your valuable time to write your review. Your comments are very important and help us serve you better. Thanks for the kind words towards your personal concierge, Alonso. I'll pass them along to the concierge department managers to compliment him for a job well done. Having said that, I'm sorry your... More

Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 October 2011
2
people found this review helpful

By far one of the best resorts we have stayed in. We exchanged our time share in Hawaii for The Royal Caribbean. The villa was very roomy with all the features one would want. Our view over the pool and onto the ocean was great. Daily maid service from Guadalupe and having Alonzo make all our reservations was the icing... More

Was this review helpful? Yes
Anaheim, California
1 review
1 of 5 stars Reviewed 3 October 2011

Just got back from the Royal Caribbean resort. Paid for a beach front property and got the back villa. They said everything was full when only 25% of the resort was occupied. Their policy clearly states there is no compensation was so ever on anything, your fault or theirs. Plus they wanted to sell me a time share at the... More

Was this review helpful? Yes

Travellers who viewed The Royal Caribbean also viewed

The Royal Islander
4.5 of 5 stars 275 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d185324?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Royal Sands
4.5 of 5 stars 661 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d153138?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
The Royal Cancun
4.5 of 5 stars 323 Reviews
Cancun, Quintana Roo
Show Prices ABS:HotelCheckRates-d254865?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 175 hotels in Cancun, ranked by popularity »

Been to The Royal Caribbean? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Royal Caribbean

  • Royal Caribbean Hotel Cancun
  • Royal Caribbean Cancun
  • Royal Caribbean
  • Cancun Caribbean Resort Royal
  • Royal Caribbean Resort Cancun
  • Royal Carribean
  • Royal Caribbean Hotel
  • Caribbean Royal
Address: Kukulcan Boulevard Km 17.5 | Hotel Zone, Cancun 77500, Mexico
Price range (per night):* RM327 - 559

Owners: What's your side of the story?

If you own or manage The Royal Caribbean, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Royal Caribbean
Show the lowest price for this hotel (from our partners)
Show Prices