We were condo owners for the past 9 years and are sorry that this was our last year as the 30 year term has expired. Hopefully, they will somehow keep it going as we always enjoyed our weeks trip with our family or another couple. We had one of the 2 bedroom condos right on the beach with a beautiful... More

We just stayed at the Royal Mayan with our family and it was a less than wonderful experience! Even though we booked 2 units 5 months in advance, they could not accommodate us by putting us on the same floor. The room my husband and I stayed in had several leaks in the ceiling so we endured the entire week... More

We went with a group of 9 and had two rooms for a full week. The hotel accomodated our extra nights so we didnt have to switch rooms and also were able to get us next door. The wait staff is amazing no matter which bar or restaurant you visit. The front dest was very helpful. The maintanence staff was... More

Had a great time there, all the employees are so willing to help and friendly! The only thing I had a problem with is the Concierge, as soon as you check in they say you have your own concierge and he has a welcome gift for you, we managed to stay there for a week without meeting my concierge or... More

On this trip we again enjoyed a 2 bedroom villa on the first floor. We usually prefer an upper floor for the view but really enjoyed the patio and first floor convenience and we still had a good view. Everything about the property is top notch, so what more can one say? I noticed a previous review where the writer... More

We have stayed at the Royal Sands and the Royal Haciendas before but this was our first time at the Royal Mayan. We had a two bedroom unit on the 9th floor overlooking the pool and the ocean. There were just 2 of us, so we didn't use it to its potential, but this would be a wonderful setup for... More

I have stayed at other big hotels but have never been treated so impersonal. The Royal Mayan is like a big tourist factory. Our room was ok, but "the balcony" was the french one, meaning it is so narrow you cannot sit on it, basically a big window. Tho food was absolutely the worst we have had in Mexico. Will... More

We stayed in a two bedroom unit that overlooked the pool and ocean. I have to say this was one of the nicest resorts we have ever stayed in. The unit was huge with 3 balconies, nice kitchen and furniture. Maid service is included every day but Sunday. The grounds were immaculate with people cleaning, mowing and just making sure... More

Overall our week at the Royal Mayan was fantastic. Our personal concierge was Fermin and he was very helpful. Our kids loved to swim at the pool and the beach. We like that it was connected to the Royal Caribbean and Royal Sands resorts as we went to those pools and restaurants and used our resort card to keep everything... More