We were expecting a beautiful location, which we got, but we were really impressed by the friendly service everywhere we went. We especially appreciated Felipe at the wet bar in front of the Moon Grand. The second day we were there he recognized us and remembered what we were drinking on the first day. That may not seem like much... More

We can't say enough about the wonderful staff that made our trip memorable. Each person that we encountered seemed truly genuine in wanting to make our holiday a great one. - front staff (Mario and Juan) - Ines at the Sweet & Coffee bar - Alfredo, Angel, Jorge and Belladuka at Cairibero - Jacqueline, Amelia, Lucy, Octiviana at the Pelicanos... More

Our family of four stayed at the Moon Palace Sunrise Hotel in Cancun. The rooms were very nice and the pools were great. The beach was just ok. They had to clean up the seaweed every morning, that washes up on the beach, with an endloader. The sand on the beach is a beautiful powder, however, and made sand volleyball... More

We stopped in Sunrise at the beginning of June. It was amazing! The staff were overly helpful and if we did have an issue it was sorted within minutes. We took pesos rather than dollars and had no issues. Just be aware of the exit tax to leave Mexico, its 780 pesos for a single person or 800 pesos for... More

My husband and I stayed at Moon palace the last week in May. Quick summary from personal experience - not great for relaxing. Would skip the spa. Not nice beach - visit cancun or Playacar for a nice beach. Resort credit is only a discount on jewlery - don't waste your time. The credits are best used for tours and... More

Went away with another couple looking for fun and relaxing vacation. Our room was huge, had an amazing view of the ocean. The staff were just delightful. I loved the service we received. Can't say enough about the value for our budget. We were impressed with all of the different activities and loved the huge assortment of pools and restaurants,... More

We stayed at Moon Palace for 2 weeks from 1st June. In general, i can't really fault the hotel. Food and drink was amazing - outstanding. Along with the service. Hotel is generally very nice with lovely pools, loads of sun loungers, lots of food choice, and right on the beach. But it isn't as good as the hype and... More

I stayed at Moon Palace (Lobby Sunrise) with my 3 friends for 7 nights. This place was great, service was amazing. I had heard the reviews about the seaweed on the Beach, but that didn't even bother me, the restaurants were amazing and there was so much choice. The free transfer to Beach Palace for shopping and the different beach... More

We've stayed in 4-5* all-inclusives all across mexico, caribbean and the indian ocean. unfortunately this is the worst we've stayed in. We were in the far end corner of the sunrise right next to the service road which supports all of the lorries, diggers which clean the beach from sunrise to sunset! We also stayed during the recent heavy rains,... More