I do have to say the upkeep of the hotel is great. Pictures in the Internet are very accurate. This is a great place to relax. As a member here we had a few disappointments.The pool service in our phase was very understaffed and the staff that you had were not friendly and had a terrible attitude. Unfortunately the waiter... More

The staff was very nice at the Royal Cancun but the resort was nothing special. The pool area was small, the resort was too far away from all the restaurants and activities in the heart of the hotel zone, and they charge to use the gym in the hotel. It was a nice place to stay, but it wont be... More

Everything is perfect from the minute you check in to the moment you leave. I compair this property to Disneyland. There is not one thing out of place. It is the perfect retreat by the ocean. The location is great and the bus stops right out front and for a few cents you can go almost anywhere. Your family will... More

From the helpful staff to the manicured grounds, this is a top notch resort.The pool is spectacular, the light show at night is mesmerizing. We had a view of the ocean and the boats going by. We could see the island in between the torrential rains! Our room looked down on the turtle pond and when it overflowed the koi... More

We just got back from 5 nights here, three of which were rained out due to TS Andrea. Still, the trip was lovely and this resort is great. It is away from the scene of the hotel zone while being in the zone, and is close to El Centro ( downtown), which we liked a lot. The beach is calm... More

We told our airport taxi driver that we were staying at The Royal Cancun and we even showed him the address. He drove us to a hotel that says "Royal Cancun" on the front. You should know that there are TWO hotels with the same name. Evidently they call this hotel by some other name. I think it was Royal... More

Our family of four (children 17 and 20) just returned from the Royal Cancun. It was our first time at the Royal Cancun. First time as a family in Cancun. (My husband and I visited 25 years ago.) The facilities exceeded my expectations. The 2 bedroom 1 bath was spacious. The furnishings all seemed new. It was clean and very... More

Very clean, very modern even though it was built in the 70's. It's been refurbished to modern standards. La Palapas food is very goo. Some lf the best ceviche I've ever had. The front desk staff is friendly and a great help getting around Cancun. Don't go looking for a wild party though. They mainly cater to an older crowd... More

First time to this resort and found it be perfect for our three-generation family vacation. Maid service provided by Candelario who has been with the resort for 21 years, couldn't have been better. Food from the grill is delicious and preferable to that served in the Palapa - although you can order from the grill menu in the Palapa. Our... More