Spent 7 great days at the Paradisus Cancun. The service could not have been better. It started with a call two days before I arrived from my concierge Claudia asking if there was anything she could do before i arrived. I asked for a oceanfront room which was waiting when I arrived. Claudia met me in the lobby to answer... More

Everything from the beginning was incredibly positive! Having stayed at several other Paradisus properties (Paradisus Punta Cana, Paradisus Palma Real in Punta Cana and Paradisus Princesa del Mar in Varadero), this has definitely been the best experience. We stayed at the resort for a full week, and would have extended for another week if possible. We booked one of the... More

The hotel is very nice, the restaurants service and food is great. We stayed in the Royal Service part of the hotel. This area has its own check in , bar area, beach area, and you are assigned a butler to your room. Our butler was Samuel , he spoke great English , was super friendly and willing to go... More

Just returned from 9 nights at the Paradisus Hotel which sadly I could only rate as average. First impressions of the Hotel were excellent as the communal areas were spotlessly clean, well organised and maintained. On arrival, we were met by a friendly member of staff who showed us to reception whilst the bell boy took care of our luggage.... More

I have traveled extensively throughout the Caribbean and have been to Cancun twice before however this resort's staff was the best I have come across. I the past five years I have been several times to Punta Cana, also St Johns, Barbados, Cove Bahamas, P Rico, St Thomas, Curacao, and Aruba to name a few. This resort is finely designed... More

We just returned home from a family vacation at the Paradisus. We could not have had a better time! The moment we arrived, we were escorted in to the Family Concierge lounge for a private check in. There were books, toys, games, drinks and snacks available in the lounge. Check in was a breeze. There was a thorough presentation of... More

We (wife and 5 year old) just got back from spending 4 excellent days at the Paradisus. This is a perfect resort to wind down, relax and have a great time. It's very rare that you get to stay in a resort whose decor, hospitality, food and service are all world class. From the moment we had our private check... More

We just returned from a week long vacation at the Paradisus. It was one of our best, if not the best, vacations! Cancun is beautiful and the resort was really nice. If you are looking for a place with a nice pool, great beach and friendly service, this is the place for you. The resort is nice and comfortable, we... More

This resort is finely designed and decorated. The hotel gives you the feeling of being in a botanical garden. The rooms are very clean and comfortable. Housekeeping works hard to keep the place spotless. My experience with the food has been very good to excellent. The beach is fantastic. The spa is unique with water ritual therapy and I had... More